Normal response from Plusnet?
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Re: Normal response from Plusnet?
10-04-2015 1:52 PM
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Thanks again. If you can get an engineer tomorrow, that'd be great. Please do.
Re: Normal response from Plusnet?
10-04-2015 2:01 PM
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Re: Normal response from Plusnet?
10-04-2015 2:23 PM
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If the BT engineer is a while away, could I suggest turning off the modem for just over 30 minutes, and turning it back on to see if you sync at better speeds. Leave it off for 30 minutes to make sure DLM does not interfere with your line, and if BT ask when you last switched it off just tell them you did it because you were having power work done or something.
Re: Normal response from Plusnet?
10-04-2015 2:45 PM
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Re: Normal response from Plusnet?
11-04-2015 11:50 AM
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He turned up about 9am and ran some tests. He disagrees with the previous engineer who said there was no fault on the line. He then went to cabinet and says that I'm synced at 80/20 there. The fibre cabinet is only ~200 yards from the house as verified by engineer (and I know exactly where it is now, which isn't where I previously thought - that one's the Virgin Media cabinet).
He ran another speed test and still only only got 31Mb.
He then went outside and opened a manhole cover, got me to boil the kettle and then poured boiling water over wires to clear the gunk. I'm not sure what else he did there, but he was out there for about 20 minutes.
He came back into house and tested again. Same result.
He then got his ladder out and went up pole and tested something there, and I think he said he moved me onto a different pair.
He then disappeard off in van for about another 20 minutes (I assume back to the cabinet again).
When he came back he ran some other tests, and mentioned something about the 'D side between the pole and the cabinet' when he came back in, and I believe he was referring to the errors he'd seen on his tests previously. He seemed much happier with the results this time and said various numbers were where they were supposed to be (that's not what he said, but I'm senile and can't remember).
He ran another speed test from his phone, which now says I'm synced at 80/20.
He's now gone on to his next job and seemed very happy that everything was as it should be.
I've just run my own speed tests, one at speedtest.net and another at the BT wholesale test site.
While the upload speed has improved dramatically, the download speed seems about the same as before.
http://www.speedtest.net/my-result/4281495180
So that's how it stands at the moment. I haven't turned the modem off yet (the engineer left it on but disconnected while he was here), but I might try that and leave it off for 1/2 hour and test again.
Re: Normal response from Plusnet?
11-04-2015 12:59 PM
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It looks like something's still not right somewhere, although as you can see from the picture, it at least shows that my expected speeds are 60Mb+.
Re: Normal response from Plusnet?
11-04-2015 1:24 PM
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It should be just below the Profile reported by the BT Speed Tester, and can take a few hours to update. Just leave the modem/router on and wait...
Re: Normal response from Plusnet?
11-04-2015 1:39 PM
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Re: Normal response from Plusnet?
11-04-2015 3:27 PM
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Quote from: Jaggies Your Current Line Speed has probably not updated yet.
It should be just below the Profile reported by the BT Speed Tester, and can take a few hours to update. Just leave the modem/router on and wait...
I'm guessing 'a few hours' is a wavy line of indeterminate length?
Re: Normal response from Plusnet?
11-04-2015 4:54 PM
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There have been occasions when the Delta Report has been delayed or not processed in a timely manner, but generally tech support / CRT are able to correct the value. You may need to disconnect/reconnect after it has updated for you.
Re: Normal response from Plusnet?
11-04-2015 7:49 PM
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Looks like I'm going to be waiting until tomorrow or Monday then as my current line speed is still showing as 30Mb. Anyone'd think it was the weekend ....
Re: Normal response from Plusnet?
11-04-2015 11:12 PM
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Re: Normal response from Plusnet?
12-04-2015 10:59 AM
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Matthew, thanks for keeping me updated (and getting me an engineer on Saturday!), and I take back my previous comments about not needing another engineer. You were right. I did apparently need one!
Re: Normal response from Plusnet?
12-04-2015 11:40 AM
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Re: Normal response from Plusnet?
12-04-2015 11:49 AM
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