Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
No internet connection
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: No internet connection
No internet connection
30-01-2016 3:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Wondering if anybody can offer advice, while I am awaiting my ticket to be investigated.
Fibre BB been running well with occassional drops. So I replaced the PN router with an Asus RT-N66U. SInce replacement the connection has been as good as gold.
However between 0400 - 0500 yesterday the router no longer connects to the internet. The Open reach white box has the steady green DSL light.
Followed the online fault finding and plugged the OR white box directly to a PC and managed to get the Open Reach holding page but still no internet.
Replaced the Asus router with the old PN router and still unable to gain an internet connection.
Must be honest and all the terminology is a bit of a mystery - but keen to get this sorted ASAP as having 3 teenage kids with no internet is no fun for the wife.
Any suggestions while I await the ticket response???
Fibre BB been running well with occassional drops. So I replaced the PN router with an Asus RT-N66U. SInce replacement the connection has been as good as gold.
However between 0400 - 0500 yesterday the router no longer connects to the internet. The Open reach white box has the steady green DSL light.
Followed the online fault finding and plugged the OR white box directly to a PC and managed to get the Open Reach holding page but still no internet.
Replaced the Asus router with the old PN router and still unable to gain an internet connection.
Must be honest and all the terminology is a bit of a mystery - but keen to get this sorted ASAP as having 3 teenage kids with no internet is no fun for the wife.
Any suggestions while I await the ticket response???
Message 1 of 3
(675 Views)
2 REPLIES 2
Re: No internet connection
30-01-2016 9:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi have you checked to see if you have a dial tone on your phone line sometimes when this happens the line is dead as was the case with me a couple of months back.
if you still have a dial tone then it could be a stuck session at plusnet end which would require them to fix, someone at support either phone or live chat i think can sort that out if that is the issue.
if you still have a dial tone then it could be a stuck session at plusnet end which would require them to fix, someone at support either phone or live chat i think can sort that out if that is the issue.
Message 2 of 3
(326 Views)
Re: No internet connection
01-02-2016 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looks like you've been able to connect now?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 3 of 3
(326 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: No internet connection