New fibre connection drops out.
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New fibre connection drops out.
01-02-2018 8:13 PM
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Re: New fibre connection drops out.
06-02-2018 1:41 PM
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Re: New fibre connection drops out.
06-02-2018 3:08 PM
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Yes an Openreach engineer came out on Saturday. Very polite, efficient and told us what was happening at each stage.
For information to others the fault had to be rectified by him calling his helpline and was due to all data on our system / account having been wiped - apparently happened to several accounts in our area. Software had to be re-installed remotely and after half an hour or so talking with the helpline everything was back working again. No one seemed to know why the accounts had been wiped - definitely not due to non-payment as monthly fee had just been taken by direct debit.
May be of use to know for others in a similar situation where Plusnet could not fix the fault at their end.
Re: New fibre connection drops out.
06-02-2018 3:38 PM
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