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New Router - No Internet. BT Openreach Modem needed?

Newbie
Posts: 1
Registered: ‎23-11-2020

New Router - No Internet. BT Openreach Modem needed?

I have been with plusnet for 8 years and have had the 582n router ever since I joined. Recently our wifi/internet has been really poor and they said I needed a new router and have sent me the Hub One router.

Do I still need to use the BT Openreach box that came with my original router? It isn’t mentioned in the set-up instructions at all?

Mine and my flat mates work laptops are connecting to the wifi but say 'no internet'. Our personal/home laptop is fine. Could our work laptops be blocking something?

Thanks

1 REPLY 1
Community Veteran
Posts: 2,302
Thanks: 499
Fixes: 52
Registered: ‎13-08-2015

Re: New Router - No Internet. BT Openreach Modem needed?

You don't need the openreach modem with a hub1