Broadband support when you're abroad?

[#1]

Hello,

I'm currently out of the country with a friend house sitting for me. The internet is down at home. The Plusnet customer support number isn't working from the country I'm in. How can I contact them? Best, Chris

[#2]

I would have expected the full international format to work:    +44 330 123 9123 

[#3]

Sadly no, probably a function of my plan. Is there no online chat anymore?

[#4]

@cpfoxhunt There is no online chat, but you can initiate automatic checking via: https://www.plus.net/help/report-a-problem/

[#5]

https://www.plus.net/contact-us/

The link above talks about text HELP to 07800008121 
from out side of the UK that would become +447800008121

Remember to press and hold the + on a mobile for the international format of the numbers.

Another phone number to try calling is : +44 345 140 0200 

[#6]

Thanks - I've sent the text yesterday but no reply as of yet!

[#7]

You SHOULD normally get a response within a few minutes

The bot will try and match with the mobile number registered on your broadband account. I wonder if its not matched because the mobile is roaming and the CID is different ?