Neighbours speed is double 7mb / 15mb
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Neighbours speed is double 7mb / 15mb
19-08-2018 6:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bt site availability shows my speed up to 7mb whereas my neighbour opposite shows up to 15mb.
Modem reports 8.22 down and 1.08 up.
Can anything be done?
Fixed! Go to the fix.
Re: Neighbours speed is double 7mb / 15mb
19-08-2018 7:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What speeds are shown when you put your phone number into the DSL Checker?
Re: Neighbours speed is double 7mb / 15mb
20-08-2018 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moved to fibre from broadband
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Neighbours speed is double 7mb / 15mb
20-08-2018 12:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI @malkpm
Having checked your telephone number on the DSL Checker it appears that you are syncing at the higher end of your estimates.
Here is a subsection of the GEA test I just ran relating to your speeds;
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 7.7 Mbps
Upstream Speed 1.1 Mbps
As your line is proving to be performing as expected, I'm afraid there is nothing which we could do to better this.
If you are noticing slower throughput speeds on devices, I would advise looking at our troubleshooting guides here & here
Thanks
Re: Neighbours speed is double 7mb / 15mb
20-08-2018 12:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you put your number into the dsl checker. https://www.dslchecker.bt.com/ It will tell you which cabinet you are connected to. It might be instructive to also try this with your neighbour’s phone number . If you are both connected to the same cabinet then presumably your cable route to the cabinet is a lot longer.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Neighbours speed is double 7mb / 15mb
28-08-2018 10:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Baldrick1. A delay in replying. Whats prompted me to reply is my frustration at not being able to watch Netflix or Iplayer without severe buffering. Its been so bad that I just gave up. This is while I have one visitor ( not streaming ) .
The sync speed as per the modem is 7.33 down and 1.07 up. This is very close to the dslchecker of 7.4 and 1.2.
The cabinet is 1.56km away. Annoyingly there is a closer cabinet at 0.64km.
Not Plusnets fault I know. Its that unaccountable unapproachable Openreach.
Thanks for listening. Am just p..... off with it.
Re: Neighbours speed is double 7mb / 15mb
29-08-2018 8:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Neighbours speed is double 7mb / 15mb
29-08-2018 9:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi.... I am on FTTC and there is no alternative. Stuck to the Openreach cables.
I noticed last night that when connecting to a site it takes ages.
Using Speedtest sometimes I get that it cant find a server.
Iplayer is so slow. Takes ages to load up then ages to do anything. Unwatchable.
Am using a BT HUB6.
Reverted back to original PN hub. Sync down speed went down to 5.3mb but still had the slow responses.
These speeds were with laptop and cable plugged in directly. I do have latest filter box at the main inlet.
Hope theres an expert on here that can give me some clues although I feel there's not a lot else I can do.
HELP HELP HELP PLEASE
Re: Neighbours speed is double 7mb / 15mb
29-08-2018 10:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Neighbours speed is double 7mb / 15mb
29-08-2018 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet are NOT the problem. Its Openreach.
8.15 Mbps
1.08 Mbps
Exchange PORTISHEAD is served by Cabinet 5
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
|||
---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | ||||||
VDSL Range A (Clean) | 7.4 | 3.4 | 1.2 | 0.8 | 2.2 | Available | -- | -- | |
VDSL Range B (Impacted) | 7.4 | 2.4 | 1.2 | 0.5 | 1.9 | Available | -- | -- |
Re: Neighbours speed is double 7mb / 15mb
29-08-2018 1:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to see the speeds you're getting on fibre.
While we can't influence our suppliers in this field I've filled out a formwize to the Openreach fibre availability enquiries team to query whether there are plans to provide you with faster FTTC speeds or even FTTP instead. We'd generally hear back within 7 working days and I'll let you know when we have heard back.
If you don't hear from me it's just that I've not had a response yet, but feel free to chase us up on here.
Re: Neighbours speed is double 7mb / 15mb
29-08-2018 1:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Gandalf. This is the question I would have asked mysef if I knew who t ask.. There again they would probably say that I am not their customer.
Incidentally the there is a cabinet closer and, my connection passes by it.
My cabinet 1.56km, closer cabinet .64km. I had the lines checked and even the engineer remarked about this.
Fingers crossed but don't hold out too much hope.
Your involvement much appreciated.
Re: Neighbours speed is double 7mb / 15mb
29-08-2018 2:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You can check if there are any current plans for your line at
https://www.homeandbusiness.openreach.co.uk/fibre-broadband/when-can-i-get-fibre
Somewhere on the website there is also a contact area where you can submit a form querying speed (basically the same as PlusNet have just done).
Brian
Re: Neighbours speed is double 7mb / 15mb
29-08-2018 2:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No worries.
If you want to query this with Openreach directly I'd recommend filling out this formwize: https://www.formwize.com/run/survey3.cfm?idx=505d040e0b080d and it'll essentially go to the same team that would respond to the formwize I've sent off.
Re: Neighbours speed is double 7mb / 15mb
29-08-2018 4:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Gandalf. Have submitted the form explaining the cabinets etc .
Will let you know if I get a reply.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Neighbours speed is double 7mb / 15mb