Moving back to PN from BT
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- Re: Moving back to PN from BT
02-06-2017 12:06 PM - edited 02-06-2017 12:07 PM
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Here is a query,on the website i find this price,i am looking to change back to PN from BT
Unlimited∞ Fibre Broadband
Broadband
Perfect for downloading, streaming movies and TV shows in HD, and online gaming.
- Features you'll love
- Award winning support
- 12 month contract
- Line rental
- Upfront fees:£0.00
- Activation fee £0.00 (was £25.00)
- Monthly:£31.50
- Unlimited Fibre Broadband £13.51 (£13.51 a month for 12 months, then £22.49 thereafter)
- Plusnet SafeGuard £0.00
- Line rental £17.99
- Line Only £0.00
- Voicemail (1571) £0.00
Fixed! Go to the fix.
Re: Moving back to PN from BT
02-06-2017 12:22 PM - edited 02-06-2017 12:22 PM
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Welcome back @jockwav.
From the looks of things, it may be down to the market 1 pricing (Assuming you're at the same property as you were when you were previously with us)
Re: Moving back to PN from BT
02-06-2017 12:23 PM - edited 02-06-2017 12:29 PM
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Yes still the same address,so it looks like the market thing then.
Re: Moving back to PN from BT
02-06-2017 2:24 PM
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Hi to avoid the market 1 pricing you could try:
john lewis broadband (provided by PN) £32.50 pm
Or
Origin broadband (Sone times use PN as a supplier) £24.99 pm
Or
Vodafone £28 pm
Or
Talktalk/ sky as most fibre cabs are connected to bigger exchanges often not the nearest market 1 exchange.
As such the llu providers can be available for fibre even if not for standard BB!
Richard
Re: Moving back to PN from BT
02-06-2017 2:47 PM - edited 02-06-2017 2:48 PM
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Cheers for that,but all sorted now with PN for the 11th july.
I was here before for just over 5 years.
Re: Moving back to PN from BT
02-06-2017 3:42 PM
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I hope PN offered you an improved price as most fibre cabs are not fed from market A exchanges.
They are connected to larger market B exchanges.
As such it is not clear whether there really is a market A for fibre broadband...
https://www.ofcom.org.uk/consultations-and-statements/category-1/review-wba-markets/summary
Re: Moving back to PN from BT
02-06-2017 3:52 PM
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@RichardB, While that may be correct, I'm afraid it doesn't change our prices in a Market 1 area
Re: Moving back to PN from BT
05-06-2017 1:33 PM
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Well so far i am a bit dissapointed as to how my order has gone wrong from the first conversation with one of the online plusnet team.
Obviously he did not listen to what i actually said about moving my BB,hope it works out ok.
Re: Moving back to PN from BT
05-06-2017 2:37 PM
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Hi there, first of all a warm welcome back.
I am sorry to see how your order was handled by our support team.
It looks like instead of placing a simultaneous transfer, an order to takeover your fibre was placed and notes left on your account to place the phone order once that completed.
I have passed internal feedback to the adviser in question in regards to that.
I have placed a cancellation request on the fibre order. Once that completes within 24 hours we will place the simultaneous transfer, retaining your existing phone number.
I'm moving the ticket on your account to my team's ticket pool so that we can take personal ownership of this to help ensure no more mistakes are made.
Once again, many apologies for any frustration caused.
Let us know if you have any questions or concerns.
Re: Moving back to PN from BT
06-06-2017 9:10 AM
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Morning,
Just an update. I've now placed your phone/fibre order as a simultaneous transfer.
We'll let you know your activation date within the next 24 hours
Let us know if you have any questions or concerns.
Re: Moving back to PN from BT
06-06-2017 11:13 AM
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Thanks for that,i just can,t understand someone getting a simple transfer of services wrong to start with.
Re: Moving back to PN from BT
06-06-2017 2:09 PM
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Just had a text saying the transfer of your phone service should happen on the 20/06/2017.
what part of my contract with BT ends on the 11/07/2017 don,t you understand.!
Re: Moving back to PN from BT
06-06-2017 2:15 PM
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Re: Moving back to PN from BT
06-06-2017 2:31 PM
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Ok thanks,this is not filling me with confidence.
Re: Moving back to PN from BT
06-06-2017 2:59 PM
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