Moving back to PN from BT

[#1]

Here is a query,on the website i find this price,i am looking to change back to PN from BT

Unlimited^∞ Fibre Broadband

Broadband

Perfect for downloading, streaming movies and TV shows in HD, and online gaming.

• Features you'll love
• Award winning support
• 12 month contract
• Line rental

from £24.00 a month (£25.00 from 29^th June 2017) 12 month contract £0.00 £25.00 activation fee applies

When they do the usual line check it brings up a different price,why?

• Upfront fees:£0.00
• Activation fee £0.00 (was £25.00)
• Monthly:£31.50
• Unlimited Fibre Broadband £13.51 (£13.51 a month for 12 months, then £22.49 thereafter)
• Plusnet SafeGuard £0.00
• Line rental £17.99
• Line Only £0.00
• Voicemail (1571) £0.00

Today's payment:£31.50

What's this?

Monthly payment:£31.50 after month 12: £40.4

Can anyone shed any light on this.

[#2]

Welcome back @jockwav.

From the looks of things, it may be down to the market 1 pricing (Assuming you're at the same property as you were when you were previously with us)

[#3]

Yes still the same address,so it looks like the market thing then.

[#4]

Hi to avoid the market 1 pricing  you could try:

john lewis broadband (provided by PN) £32.50 pm

Or

Origin broadband (Sone times use PN as a supplier) £24.99 pm

Or

Vodafone £28 pm

Or

Talktalk/ sky as most fibre cabs are connected to bigger exchanges often not the nearest market 1 exchange.

As such the llu providers can be available for fibre even if not for standard BB!

Richard

[#5]

Cheers for that,but all sorted now with PN for the 11th july.

I was here before for just over 5 years.

[#6]

I hope PN offered you an improved price as most fibre cabs are not fed from market A exchanges.

They are connected to larger market B exchanges.

As such it is not clear whether there really is a market A for fibre broadband...

https://www.ofcom.org.uk/consultations-and-statements/category-1/review-wba-markets/summary

[#7]

@RichardB, While that may be correct, I'm afraid it doesn't change our prices in a Market 1 area

[#8]

Well so far i am a bit dissapointed as to how my order has gone wrong from the first conversation with one of the online plusnet team.

Obviously he did not listen to what i actually said about moving my BB,hope it works out ok.

[#9]

Hi there, first of all a warm welcome back.

I am sorry to see how your order was handled by our support team.

It looks like instead of placing a simultaneous transfer, an order to takeover your fibre was placed and notes left on your account to place the phone order once that completed.

I have passed internal feedback to the adviser in question in regards to that.

I have placed a cancellation request on the fibre order. Once that completes within 24 hours we will place the simultaneous transfer, retaining your existing phone number.

I'm moving the ticket on your account to my team's ticket pool so that we can take personal ownership of this to help ensure no more mistakes are made.

Once again, many apologies for any frustration caused.

Let us know if you have any questions or concerns.

[#10]

Morning,

Just an update. I've now placed your phone/fibre order as a simultaneous transfer.

We'll let you know your activation date within the next 24 hours

Let us know if you have any questions or concerns.

[#11]

Thanks for that,i just can,t understand someone getting a simple transfer of services wrong to start with.

[#12]

Just had a text saying the transfer of your phone service should happen on the 20/06/2017.

what part of my contract with BT ends on the 11/07/2017 don,t you understand.!

[#13]

Sorry about that, I didn't expect us to receive notification from our suppliers so soon.

I'll get the required-by date changed on the order for you.

[#14]

Ok thanks,this is not filling me with confidence.

[#15]

Sorry for any confusion.

I've changed the required by date on the order now, we'll receive confirmation within 24 hours.