cancel
Showing results for 
Search instead for 
Did you mean: 

Evening outages - do we lose connection as demand increases?

penny-swc
Newbie
Posts: 2
Registered: 11-07-2017

Evening outages - do we lose connection as demand increases?

I work from home, fairly intensively using our broadband to up & download files. All day i can beaver away without a problem.

Que 6pm; the family are all home and they all want a slice of the internet and boom - the orange light appears and our connection drops. Give it a few minutes it will come back and the whole episode will repeat several times over before we all give up and pick up a traditional book / fall asleep.

What is going on here? why would we only lose connection in the evenings?

 

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Evening outages - do we lose connection as demand increases?

Sorry to hear you're having issues.

From looking at your account I suspect your affected by a issue where uploading continuously causes your connection to drop.

I've added your account to the affected list and we'll get a fix pushed out as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team