Massive speed drops in the evening
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- Re: Massive speed drops in the evening
Re: Massive speed drops in the evening
26-04-2020 7:58 PM
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Re: Massive speed drops in the evening
26-04-2020 8:20 PM
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Re: Massive speed drops in the evening
26-04-2020 9:24 PM
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Re: Massive speed drops in the evening
27-04-2020 8:20 PM
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Re: Massive speed drops in the evening
27-04-2020 9:39 PM
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Its now 21:39 and my speed is down to 11mb, this is all wired! I take it you have no interest in this issue Plusnet?
Re: Massive speed drops in the evening
27-04-2020 9:47 PM
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It's 21:47 and now I'm down to 6mb wired, still waiting for some comments here
Re: Massive speed drops in the evening
28-04-2020 10:29 AM - edited 28-04-2020 10:30 AM
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exactly same problem here
come 6 to 7 pm speed drop even to 0.5 mb at times.
frequents cuts to connection throughout the day
browsers crashing reporting 'resolving host' problems
tested connected to my mobile phone wi fi and none of these occurs
is a mess to be honest
Re: Massive speed drops in the evening
28-04-2020 10:44 AM
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Re: Massive speed drops in the evening
28-04-2020 11:06 AM
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i been with plus net for 20 years; never seen this bad
shame as if do not get sorted; and i am tired of keeping ticketing and get no resolution; even had bt engineer coming; is an utter mess
Re: Massive speed drops in the evening
28-04-2020 11:45 AM
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Re: Massive speed drops in the evening
28-04-2020 3:22 PM
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Hi @abbiati50,
I am so sorry to hear that you're having issues with your Broadband.
Your line is currently syncing at a speed of 60.9 Mbps and your line has not physically dropped over the last 16 days.
This would suggest to me that you may be experiencing Wi-Fi issues, together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in speed faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.
I understand you've said that you are sick of raising tickets with no resolution and I am so sorry if you have been made to feel that we have not resolved these issues to your satisfaction, but as far as I am able to see there are no open speed fault tickets on your account that have not been discussed further with you and none that have not had the appropriate resolution offered, so I would ask that if you believe there is still an issue ongoing that we should look into for you that you raise the fault ticket and allow us to look into it further for you once again.
Re: Massive speed drops in the evening
28-04-2020 3:53 PM
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Re: Massive speed drops in the evening
28-04-2020 4:18 PM - edited 28-04-2020 4:19 PM
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Speed drop at peak hours evening between 7 to 11 pm during the day is mostly fine
The connection dropping has now become a resolving host issue often pages do not open reporting dns error
I am connected with an ethernet cable as for some reason wi fi is a real pain especially when connection speed drop in the evening
Put already lots of tickets also engineer come
Built checked and they say is ok
And tickets closed
Re: Massive speed drops in the evening
28-04-2020 4:38 PM
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This service goes from bad to worse now you’re helping someone else out
@stevebezzer I can assure you that I was not responding to the incorrect person, although I do apologise if it has come across in this manner.
I can see several of my colleagues have already discussed with you what may be going on and advised what our tests are able to see, and the customer above was also clearly experiencing an issue that we would like to respond to try and assist them, just as we have already several times with yourself in this thread.
I understand that this is a frustrating issue, I can see you have spoken with agents in our Technical Support team and your issue is in hand with our Faults team who are looking into this further for you already and will update you in due course. As my colleagues have already said, together with our network partners at Openreach we are prioritising customers who don't have a phone line or broadband connection meaning there may be a delay in speed faults being fixed.
@abbiati50, I understand that you have raised faults in the past but as I said in my previous post I cannot see any point where these were not handled in the appropriate manner for the information we had at that time. If you would like us to look into it further, I would definitely recommend raising another ticket at faults.plus.net.
Re: Massive speed drops in the evening
28-04-2020 4:52 PM
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If the line sync is OK (as claimed by Plusnet), then the problem may be DNS resolution (it is a common problem). As a test of that you could change the DNS setting on your PC to use an alternative DNS resolver, such as 1.1.1.1 (Cloudflare), or 8.8.8.8 (Google), and see if that helps.
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