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Low SNR

DOC1
Grafter
Posts: 31
Thanks: 5
Registered: ‎31-07-2018

Re: Random Reboot

Hi @adam945 Thanks for reply

 

Yes I get what you are saying I would prefer to conduct tests on my side first . My PlusNet router packed in a while back so I purchased a different router so I would like it if you was to send me a new router so I can do the tests on that just in case its the router I am currently using 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,620
Thanks: 8,958
Fixes: 1,436
Registered: ‎21-04-2017

Re: Random Reboot

Thanks for getting back to us @DOC1 

Ah OK. No problem, I've sent you a new router free of charge now you should receive within the next 3 to 5 working days.

Let us know how it goes once you've got it.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
DOC1
Grafter
Posts: 31
Thanks: 5
Registered: ‎31-07-2018

Re: Random Reboot

Ok @Gandalf  Thank you. I Will get back to you when I receive it.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,620
Thanks: 8,958
Fixes: 1,436
Registered: ‎21-04-2017

Re: Random Reboot

No problem @DOC1, sounds like a plan

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
DOC1
Grafter
Posts: 31
Thanks: 5
Registered: ‎31-07-2018

Re: Random Reboot

@Gandalf 

It Sure Does.

DOC1
Grafter
Posts: 31
Thanks: 5
Registered: ‎31-07-2018

Re: Random Reboot

Good morning @Gandalf 

I am letting you know that I received the router this morning so what do I do next? 

Do I Set it up normally?

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,137
Thanks: 304
Fixes: 111
Registered: ‎26-03-2018

Re: Random Reboot

Hi @DOC1,

Yes please, just set it up normally and we'll see how it performs from there.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
DOC1
Grafter
Posts: 31
Thanks: 5
Registered: ‎31-07-2018

Re: Random Reboot

Ok thanks for reply @TheMightyAJ  I will do that now.  

DOC1
Grafter
Posts: 31
Thanks: 5
Registered: ‎31-07-2018

Re: Random Reboot

Hi @TheMightyAJ 

All up and running now. it took a while because somehow under 'IP settings had changed IP assignment to manual but changed back to auto and all is good now .

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Random Reboot

Great stuff @DOC1 Smiley

 

See how the line performs over the next 72 hours or so and let us know if you're still having any problems.

 Adam
 Plusnet Help Team - Leeds
DOC1
Grafter
Posts: 31
Thanks: 5
Registered: ‎31-07-2018

Re: Random Reboot

Ok @adam945 

I shall do thanks for your help 

DOC1
Grafter
Posts: 31
Thanks: 5
Registered: ‎31-07-2018

Re: Random Reboot

Hi @adam945 

I have been using the router you sent me and I am getting ( CWMP: session closed due to error:) Timeout errors about 7 now in total also I had one reboot. is this normal? On the plus side my speeds have improved back up  

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Random Reboot

Hello @DOC1

 

To be honest that error could mean anything, though I've run some checks on the line which do not appear to be showing any definitive issues at all since 27/06/2021. On our end, the connection appears to be stable for the last 5 days as well.

 

Monitor your connection over the next few days and let us know how you get on. If you haven't already, see if you can remove your face plate on the master socket, and connect your router directly into the test socket which lies behind it. Avoid turning your router on and off and see how the connection fairs. There's still an open fault Ticket on the account, so if the issue does not correct itself over the next few days, let us know and we'll raise it to Openreach.

 Adam
 Plusnet Help Team - Leeds
DOC1
Grafter
Posts: 31
Thanks: 5
Registered: ‎31-07-2018

Re: Random Reboot

Hi @adam945  

Thanks for getting back to me. I will connect the router to the test socket now and see how it goes from there.

And I will let you know if I am still getting issues 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,620
Thanks: 8,958
Fixes: 1,436
Registered: ‎21-04-2017

Re: Random Reboot

Thanks for getting back to us @DOC1 

No problem, let us know how you get on Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team