Low SNR on FTTC causing very low speeds and connection drops.
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Re: Low SNR on FTTC causing very low speeds and connection drops.
29-08-2016 7:59 PM
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Re: Low SNR on FTTC causing very low speeds and connection drops.
05-09-2016 7:23 PM
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Re: Low SNR on FTTC causing very low speeds and connection drops.
08-09-2016 10:51 PM - edited 08-09-2016 10:57 PM
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Reboot my Draytek 2860 router, it syncs at 20Mbps and 6db snr. JDAST runs and gets 11.1Mbps. Boo.
Re: Low SNR on FTTC causing very low speeds and connection drops.
09-09-2016 7:24 AM - edited 09-09-2016 7:25 AM
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Rebooted router, disconnected filter and line and no change.
Router says synced at 25Mbps,vut nothing flowing in.
Re: Low SNR on FTTC causing very low speeds and connection drops.
09-09-2016 9:56 AM
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I see a multitude of issues here:
1. BT rolling out VDSL / FTTC on the cheap using cheap [-Censored-] from Huawei and ECI
2. Once done or doing so, they fail to tell anyone about VDSL Crosstalk problems, where its 75-85mb/s when you are the first person in your area to get VDSL/FTTC, but the moment your neighbour/s get it too, your connection starts to fall off a cliff, I started on 79mb/s and am now on 64mb/s and still dropping
3. BT then fail to rollout Vectoring which cures 95% of the crosstalk issues
BT and Openreach need to be split up, this is an intolerable situation.
BT make billions and the infrastructure is still rubbish, done on the cheap and nothing is ever done to fix it properly
Re: Low SNR on FTTC causing very low speeds and connection drops.
09-09-2016 2:18 PM
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Hopefully it will stay that way for a while now. Failing that I'll be looking at Virgin Media as an option as I need BT Sport alongside the broadband, but no phone line or any other TV stuff.
We have an existing cable connection on the house from previous owners so that's helpful.
Re: Low SNR on FTTC causing very low speeds and connection drops.
10-09-2016 8:35 AM
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Also of note was that even during yesterday's mess the BT Sport HD channels still came through fine.
Re: Low SNR on FTTC causing very low speeds and connection drops.
22-10-2016 12:18 AM
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Here we go again.
Checking the JDAST on my server due to slow upload speeds on dropbox and I find that since mid afternoon on the 17th I've been getting 10Mbps down and 300Kbs upload. No wonder Netflix is pixelated tonight.
Router reboot and filter swap makes no difference and I appear to have no phone dial tone either. Pretty sure this is an Openreach infrastructure issue that they don't seem capable of fixing properly long term. Oh to have a fibre cab at the end of my road like my previous house.
Re: Low SNR on FTTC causing very low speeds and connection drops.
22-10-2016 12:41 AM
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I think I have submitted a fault report, but the Plusney website seems to be having as many issues as my line at present.
Re: Low SNR on FTTC causing very low speeds and connection drops.
22-10-2016 3:07 PM
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If Virgin Media weren't so expensive I'd have changed supplier now. Blooming awful Openreach infrastructure.
Re: Low SNR on FTTC causing very low speeds and connection drops.
23-10-2016 12:33 AM
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Your fault has now been raised with Openreach (who we work with on phone issues) for further investigation.
The problems you're experiencing are usually resolved within 1-3 working days. If this isn't the case, we'll contact you to let you know.
[INTERNAL]
The Openreach task can be tracked with the reference: TR0000006620913.
Here's a summary of the details collected from the Phone Troubleshooter:
Phone line tested
-----------------
Landline number: 01xxxxxxxxx
Primary contact details
-----------------------
Full name: Mr Richard xxxxxx
Contact number: 0xxxxxxxxx
Details about the problem
-------------------------
Problem experienced: No dial tone
Additional information: No dial tone and broadband painfully slow when working. Between 1 and 6Mbps on fibre, normally 19Mbps.
Fault details
--------------
Fault location: CE
Diagnosis code: T007
Description: FAULT - Dis one leg in Network
External fault reason
---------------------
Reason: FAIL
So now all I need to do is find a way to watch the rugby tomorrow. Anyone at plusnet fancy flying 3 people to Toulouse plus match tickets?
It'd be easier if there was a plusnet app I could watch on via my mobile data.
Re: Low SNR on FTTC causing very low speeds and connection drops.
23-10-2016 9:31 AM
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Also if I call home the phone rings but I can't ever answer it. Not had that before.
Re: Low SNR on FTTC causing very low speeds and connection drops.
24-10-2016 2:09 PM
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I've just checked the status of the fault and it's showing that we should get a response from Openreach by the end of the day tomorrow, hopefully once this is resolved you have no further issues with your fibre.
Re: Low SNR on FTTC causing very low speeds and connection drops.
27-10-2016 12:14 AM
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I'm still occasionally getting a connection, but still under 5Mbps.
Re: Low SNR on FTTC causing very low speeds and connection drops.
08-11-2016 8:21 AM
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