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Internet down, maintenance atm?

SEP
Dabbler
Posts: 11
Registered: ‎16-08-2016

Internet down, maintenance atm?

Been away on holiday while my contract moved over, came back on sunday and the internet red light is on.

Is there maintenance atm?
6 REPLIES
Moderator
Moderator
Posts: 27,074
Thanks: 1,787
Fixes: 144
Registered: ‎14-04-2007

Re: Internet down, maintenance atm?

Not that I'm aware of. There was this morning.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

SEP
Dabbler
Posts: 11
Registered: ‎16-08-2016

Re: Internet down, maintenance atm?

Is this the right place to place a support ticket. Tried calling but line busy
Moderator
Moderator
Posts: 27,074
Thanks: 1,787
Fixes: 144
Registered: ‎14-04-2007

Re: Internet down, maintenance atm?

You can raise a fault at http://faults.plus.net/

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Internet down, maintenance atm?

Looks like your router had lost the connection password, I can see you managed to get back online around 9.30pm last night. I'll pass the fault ticket back to you.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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SEP
Dabbler
Posts: 11
Registered: ‎16-08-2016

Re: Internet down, maintenance atm?

Hi Chris, took a while not sure what the prob was but I am in now. Thanks

Could you confirm I'm on 55/10. I was told I would also get a Hub One but not recieve it yet.

Ta
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Internet down, maintenance atm?

Hi SEP,

 

The account type you have is 40/2. I've also checked the account and see that no hardware has been ordered and no fee as such has been taken for it. 

 

Is this something offered or that you specifically requested?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team