Internet down, maintenance atm?

SEP · ‎16-08-2016

Been away on holiday while my contract moved over, came back on sunday and the internet red light is on.

Is there maintenance atm?

Strat · ‎14-04-2007

Not that I'm aware of. There was this morning.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine

SEP · ‎16-08-2016

Is this the right place to place a support ticket. Tried calling but line busy

Strat · ‎14-04-2007

You can raise a fault at http://faults.plus.net/

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine

Chris · ‎05-04-2007

Looks like your router had lost the connection password, I can see you managed to get back online around 9.30pm last night. I'll pass the fault ticket back to you.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

SEP · ‎16-08-2016

Hi Chris, took a while not sure what the prob was but I am in now. Thanks

Could you confirm I'm on 55/10. I was told I would also get a Hub One but not recieve it yet.

Ta

adamwalker · ‎27-04-2007

Hi SEP,

The account type you have is 40/2. I've also checked the account and see that no hardware has been ordered and no fee as such has been taken for it.

Is this something offered or that you specifically requested?

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team

Internet down, maintenance atm?

Internet down, maintenance atm?

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