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I am still waiting for Plusnet to switch my ADSL connection to Fibre (7 days)

johnnyyen
Newbie
Posts: 2
Registered: 06-08-2015

I am still waiting for Plusnet to switch my ADSL connection to Fibre (7 days)

Hi,
I had my FTTP fitted on the 19th August but am still waiting for Plusnet to switch it from an ADSL to a Fibre connection.
Can someone please advise me when this may happen?
Kindest regards
John
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: I am still waiting for Plusnet to switch my ADSL connection to Fibre (7 days)

Looks like it needs some manual work.
Leave it with me.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
johnnyyen
Newbie
Posts: 2
Registered: 06-08-2015

Re: I am still waiting for Plusnet to switch my ADSL connection to Fibre (7 days)

Thanks Matthew
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: I am still waiting for Plusnet to switch my ADSL connection to Fibre (7 days)

Should be fine now?
You may need to reboot your router
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ttattfield
Newbie
Posts: 7
Registered: 26-08-2015

Re: I am still waiting for Plusnet to switch my ADSL connection to Fibre (7 days)

Having a laugh aren't you, I've been waiting for over 2 months and no one at Plusnet tells me anything!