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House move is my new speed slow ?

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Donaldo
Dabbler
Posts: 10
Thanks: 4
Registered: ‎22-07-2018

House move is my new speed slow ?

My broadband was turned on today after my home mover. However my downloads are showing as 36mps on unlimited fibre extra and the router is syncing at 63. Do these speeds look right ?
2 REPLIES 2
Moderator
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Re: House move is my new speed slow ?

Moderator's note(s):

Thread moved from ADSL Broadband to Fibre Broadband.

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Plusnet Help Team
Plusnet Help Team
Posts: 7,349
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Registered: ‎01-01-2012

Re: House move is my new speed slow ?

Fix

Thanks for your post @Donaldo

We've tested your line and we can't see any obvious cause for this but I suspect the issue may be that at the time you reconnected at your new property your account was still set to Unlimited Fibre speeds instead of the Unlimited Fibre Extra that you upgraded to.

This has since gone through so I've manually dropped your connection and if you retest the line you should see an increase in speed.

Let us know if you're still having issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team