House move is my new speed slow ?
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- Re: House move is my new speed slow ?
02-12-2019 7:25 PM
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Fixed! Go to the fix.
Re: House move is my new speed slow ?
03-12-2019 3:39 AM
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Thread moved from ADSL Broadband to Fibre Broadband.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
03-12-2019 7:22 PM
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Thanks for your post @Donaldo
We've tested your line and we can't see any obvious cause for this but I suspect the issue may be that at the time you reconnected at your new property your account was still set to Unlimited Fibre speeds instead of the Unlimited Fibre Extra that you upgraded to.
This has since gone through so I've manually dropped your connection and if you retest the line you should see an increase in speed.
Let us know if you're still having issues
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