High packet loss and other DNS issues
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Re: Packet loss
21-09-2016 3:35 PM
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I don't know whats changed today but streaming from my music apps is impossible, both the Ministry of sound live and Deezer apps cannot stream without distortion and constant stuttering and most online radios stations simply won't play.
Testsing via pingtest shows no packet loss but shows a ping of 150ms with 100ms jitter and this is not during peak hours.
Re: Packet loss
21-09-2016 6:53 PM
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So one question I forgot is, my contract is up for renewal. What are the chances of this being an BT OpenReach problem, rather than a Plusnet problem? I.e. if switched to another OpenReach outfit, what are the chances of the problem going away?
Also, how do i open fault ticket with Plusnet, do I have to call them?
Re: Packet loss
21-09-2016 7:46 PM - edited 21-09-2016 7:47 PM
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@breggles wrote:
So one question I forgot is, my contract is up for renewal. What are the chances of this being an BT OpenReach problem, rather than a Plusnet problem? I.e. if switched to another OpenReach outfit, what are the chances of the problem going away?
Also, how do i open fault ticket with Plusnet, do I have to call them?
About 99% positive it is localised to Plusnet - this is an internal routing/traffic shaping issue of some sort
Re: Packet loss
21-09-2016 7:51 PM
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i am having this issue too, my last provider was fine, switched to plusnet broadband and it was shocking from the start, changed to fibre and still shocking with packetloss, online gaming is not possible.
very very fed up with it.
Re: Packet loss
21-09-2016 7:53 PM
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Im currently trying to download a 337.15mb file through Xbox live and its taken 8 minutes to get 65% done.
It is in my opinion traffic/network management and that's why its not being fixed, the only way to fix it is to remove the management and lets be realistic that's not going to happen.
Re: Packet loss
21-09-2016 7:58 PM
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so what can we do about it legally ?
i have only been with them 4 weeks.
Re: Packet loss
21-09-2016 8:01 PM
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Re: Packet loss
21-09-2016 8:07 PM
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@watercooled whatever you are using, it is not set up correctly to respond to pings.
Re: Packet loss
21-09-2016 8:08 PM
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what do i need to do
Re: Packet loss
21-09-2016 8:14 PM
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Re: Packet loss
21-09-2016 8:15 PM - edited 21-09-2016 8:21 PM
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I'm showing some pretty bad stats doing speedtests with different websites. Nothing on the BQM, that is all squeaky clean but usually I have a nice straight line on the tests. Up and down like a roller coaster. Maybe Plusnet has a fault ongoing.
Usually bouncing around 19mb on upload. Even Speedtest.net is looking much the same. Ookla
Re: Packet loss
21-09-2016 8:33 PM
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If watercooled is using the Plusnet Hub one then it wont respond to pings because it doesn't have that option so claiming he /she doesn't have it set up correctly is wrong.
Re: Packet loss
21-09-2016 8:38 PM
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yes using the hub one
Re: Packet loss
21-09-2016 8:50 PM
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Re: Packet loss
21-09-2016 9:04 PM
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@watercooled wrote:
what do i need to do
The Plusnet HubOne (and its stablemate the BT Homehub 5) cannot be set to respond to ICMP pings. The fix is to put a dumb device like a set-top box in the DMZ.
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