High Speed Broadband checker anomalies anyone?
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- Re: High Speed Broadband checker anomalies anyone?
Re: High Speed Broadband checker anomalies anyone?
23-01-2017 5:44 PM
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Apologies.
We should have a provisional date tomorrow morning.
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Re: High Speed Broadband checker anomalies anyone?
24-01-2017 11:53 AM
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- I see the Highspeed Broadband Checker is now showing maximum estimated download speeds instead of estimated sync speeds -
- Telephighspeed Bone number:
- 01730******
- Phone exchange:
- MIDHURST
- Estimated line speed:
- 3.5Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2017-01-20 10:24:05
- Current line speed:
- 37 Mb
Re: High Speed Broadband checker anomalies anyone?
24-01-2017 11:56 AM
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Apologies for the lack of updates. Something I'm in the process of working on.
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Re: High Speed Broadband checker anomalies anyone?
24-01-2017 4:49 PM
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Just read the ticket update. Not impressed. I hope I run into than OR engineer again in the future.
An update for anyone following this.
OR engineer advised cease on PCP3 & re-provide on PCP18. Cease completed. PCP 18 not live. Customer no connection for 8 days 😕
Where do we go from here I wonder...
Re: High Speed Broadband checker anomalies anyone?
24-01-2017 4:59 PM
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I'm really sorry about this
Our suppliers have advised us that PCP 18 isn't ready. As the line has already been routed to this cabinet, possibly by the engineer initially, they are not able to reprovide on PCP 3.
They've advised that we need to contact Openreach to re route the line back, however this also isn't the correct way of progressing it as the responsibility lies with BT wholesale.
I've passed your account to one of my fault colleagues who has spent hours with them, and they've finally advised they'll get this investigated further.
Once more, I entirely understand your frustration as it's pretty frustrating for us too.
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Re: High Speed Broadband checker anomalies anyone?
24-01-2017 6:31 PM
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Re: High Speed Broadband checker anomalies anyone?
24-01-2017 6:45 PM
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I don't see any reason why not, however we're probably going to have to go through this same process.
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Re: High Speed Broadband checker anomalies anyone?
24-01-2017 8:07 PM - edited 24-01-2017 8:08 PM
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In hindsight I think we've both learned a thing or two from this episode that will hopefully avoid a similar repeat in the future.
I'm reading now that PCP18 goes live in April. Wish I'd seen that 2 weeks ago 🙂
Re: High Speed Broadband checker anomalies anyone?
24-01-2017 8:27 PM
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Having said this, in your case from our point of view we simply raised a speed fault and our suppliers took it from there.
At least we indeed now know in future to make sure the proposed cabinet is ready before the cease completes.
I believe my colleague has advised we're expecting an update within 48 hours.
I'll continue to keep my eye on this.
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Re: High Speed Broadband checker anomalies anyone?
25-01-2017 7:41 PM
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Just an update, I haven't forgotten about this @wayyoung
I had a quick look before I left work and I noticed we didn't get another update by BT today. I'll give my colleague a nudge tomorrow to see if we can get an update on progressing this along.
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Re: High Speed Broadband checker anomalies anyone?
26-01-2017 9:11 AM
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Re: High Speed Broadband checker anomalies anyone?
26-01-2017 2:19 PM
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I'm now on day 10 without a connection 😞
Re: High Speed Broadband checker anomalies anyone?
26-01-2017 3:10 PM
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Apologies for the lack of updates. Honestly, we're experiencing some problems with raising/chasing faults with BT wholesale at the moment due to system issues.
All being well, I'll make sure it's picked up and chased for you tomorrow.
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Re: High Speed Broadband checker anomalies anyone?
26-01-2017 3:30 PM
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Not very promising for me though.
And so into week 3 it would seem with little sight of a resolution 😞
Re: High Speed Broadband checker anomalies anyone?
27-01-2017 10:52 AM
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I appreciate it's been ongoing for too long, and all you wanted was just more speed. Probably the worst outcome of an engineer visit in my opinion.
Still no updates from BT wholesale.
I've sent this over to one of my faults colleagues to contact them again today and progress this along ASAP.
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