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Moving home Fibre broadband delay

milktwosugars
Newbie
Posts: 3
Registered: 09-02-2017

Moving home Fibre broadband delay

I recently advised of a home move, and an order was placed. I later found out there was an error by PlusNet and had to contact to get this re-placed. Once the line is eventually connected it will be 4 weeks from when I initially spoke to PlusNet and I have been told there is no way to expedite this as it is a simultaneous order and a stopped line. I have constantly had to chase for updates and feel if I had not done so, nothing would have been done. I am so frustrated at being without internet and the constant need to contact for fear of nothing happening. Is there really no way this can be done quicker, all I have been told is 'no engineer availability'.

3 REPLIES
Gel
Seasoned Pro
Posts: 1,538
Thanks: 160
Fixes: 13
Registered: 02-08-2007

Re: Moving home Fibre broadband delay

milktwosugars
Newbie
Posts: 3
Registered: 09-02-2017

Re: Moving home Fibre broadband delay

Thank you
Moderator
Moderator
Posts: 26,538
Thanks: 1,540
Fixes: 100
Registered: 14-04-2007

Re: Moving home Fibre broadband delay

Moderator's note by Dick (Strat) Moved to Fibre board.

Customer and Forum Moderator.