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Moving home Fibre broadband delay

milktwosugars
Newbie
Posts: 3
Registered: 09-02-2017

Moving home Fibre broadband delay

I recently advised of a home move, and an order was placed. I later found out there was an error by PlusNet and had to contact to get this re-placed. Once the line is eventually connected it will be 4 weeks from when I initially spoke to PlusNet and I have been told there is no way to expedite this as it is a simultaneous order and a stopped line. I have constantly had to chase for updates and feel if I had not done so, nothing would have been done. I am so frustrated at being without internet and the constant need to contact for fear of nothing happening. Is there really no way this can be done quicker, all I have been told is 'no engineer availability'.

3 REPLIES
Gel
Seasoned Pro
Posts: 1,497
Thanks: 153
Fixes: 12
Registered: 02-08-2007

Re: Moving home Fibre broadband delay

milktwosugars
Newbie
Posts: 3
Registered: 09-02-2017

Re: Moving home Fibre broadband delay

Thank you
Moderator
Moderator
Posts: 26,290
Thanks: 1,394
Fixes: 72
Registered: 14-04-2007

Re: Moving home Fibre broadband delay

Moderator's note by Dick (Strat) Moved to Fibre board.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine