Has my 40/20 been changed to 40/2 without telling me?
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Has my 40/20 been changed to 40/2 without telling me?
03-04-2016 2:50 AM
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Not the best start to my newly built gaming computer if I can't game with people!!
Re: Has my 40/20 been changed to 40/2 without telling me?
03-04-2016 8:38 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Has my 40/20 been changed to 40/2 without telling me?
03-04-2016 9:39 AM
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I'll have to try direct-connecting to the modem, just incase in the unlikely event it's the router...
Re: Has my 40/20 been changed to 40/2 without telling me?
03-04-2016 9:44 AM
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Re: Has my 40/20 been changed to 40/2 without telling me?
03-04-2016 9:58 AM
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My upload speed has returned to an average of 14 Mb/s but if PN insist on 40/2 I can see the speed being restricted again
Re: Has my 40/20 been changed to 40/2 without telling me?
03-04-2016 11:32 AM
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Quote from: twocvbloke Seems the profile is still 40/20 (test run on my desktop PC wired to the router), but the upload is still slower than a dessicated snail, kind of amusing that it says they were unable to see a problem, when the upload speed is over ten times slower than the profile..........
I'll have to try direct-connecting to the modem, just incase in the unlikely event it's the router...
I couldn't tell which browser you used for the test. I have had some odd results with Firefox on that test, recently significantly under-estimating the upload speed.
Re: Has my 40/20 been changed to 40/2 without telling me?
03-04-2016 11:39 AM
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Re: Has my 40/20 been changed to 40/2 without telling me?
03-04-2016 11:46 AM
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Sod's law ain't it, something breaks, no obvious issues why, as soon as it's called out it fixes itself...
It has highlighted that I'm losing about 4Mbps Down over my link between modem & router though, may have to fix that at somepoint...
Re: Has my 40/20 been changed to 40/2 without telling me?
03-04-2016 11:47 AM
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Quote from: Oldjim As an aside - you need to use the full BT Speedtest followed by Further Diagnostics NOT the short cut version to get an accurate upload speed result
I went through the full test that the wholesale thing puts me through, first a speedtest, then asking for the phoneline number to do further tests, then saying "nowt wrong 'ere mate" with a huge grey bar of wrongness...
Re: Has my 40/20 been changed to 40/2 without telling me?
07-04-2016 5:12 PM - edited 07-04-2016 5:13 PM
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As a matter of interest, have you just renewed your contract? Mine is up in four weeks time and, as recommended in another thread here, I have just spoken to CustServ at PN. A guy confirmed that Yes, I would be knocked back to 2mb/s (currently I'm on the 40/20 offer and BT/ThinkBroadband/Ookla all regularly confirm actual of approx. 13mb/s which is fine by me).
If this is the case it will be enough (combined with 2yr contract and substantial cost increase) to lead me to say 'Goodbye PN'.
Re: Has my 40/20 been changed to 40/2 without telling me?
07-04-2016 5:21 PM
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Re: Has my 40/20 been changed to 40/2 without telling me?
07-04-2016 6:03 PM
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If your on 40/20 and renew you should remain on 40/20 whoever told you it changes to 40/2 is wrong, It would change if you were on 80/20 and changed to the 40Mb package.
If however you are put on the 40/2 when you renew someone on CRT should be able to put you back
Re: Has my 40/20 been changed to 40/2 without telling me?
08-04-2016 9:03 AM
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I think the word 'renew' is the key. It does seem that if you get a PN call and you change anything to get you off your legacy contract then a new one could well be 40/2.
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