Fttc 80 Mb Packetloss
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Fttc 80 Mb Packetloss
30-01-2016 7:47 PM
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Any one having issues with packet loss at the moment? Spoke to somebody on the online chat who said the are no issues but I am getting around 10 % when gaming.
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Jon-PC [192.168.1.104]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 11ms 5/ 100 = 5% 5/ 100 = 5% lo0-central10.ptn-ag04.plus.net [195.166.128.193]
0/ 100 = 0% |
3 8ms 4/ 100 = 4% 4/ 100 = 4% link-a-central10.ptn-gw01.plus.net [212.159.2.140]
0/ 100 = 0% |
4 8ms 6/ 100 = 6% 6/ 100 = 6% 212.159.0.124
0/ 100 = 0% |
5 9ms 5/ 100 = 5% 5/ 100 = 5% ae1.pcl-cr01.plus.net [195.166.129.1]
0/ 100 = 0% |
6 10ms 6/ 100 = 6% 6/ 100 = 6% ae2.pcl-cr02.plus.net [195.166.129.7]
0/ 100 = 0% |
7 6ms 0/ 100 = 0% 0/ 100 = 0% plusnet-lcy4.plus.net [212.56.71.109]
Trace complete.
Have the BT modem connected to a tplink router have had no issues before.
Thanks
Re: Fttc 80 Mb Packetloss
30-01-2016 8:45 PM
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Bob Pullen
Plusnet Product Team
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Re: Fttc 80 Mb Packetloss
31-01-2016 9:58 AM
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Seems to have done the trick, thanks for the reply.
Re: Fttc 80 Mb Packetloss
31-01-2016 3:19 PM
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Re: Fttc 80 Mb Packetloss
31-01-2016 11:38 PM
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3.6 megabit/sec is pretty dismal if you're on FTTC, there must be something wrong with a line profile somewhere...
If you have slow speeds, run a BT Wholesale speed test and view the results (which saves them on the BT backend system) before calling plusnet, they can then view the speed results. Be sure to use a wired connection to test. http://speedtest.btwholesale.com/
Re: Fttc 80 Mb Packetloss
01-02-2016 10:53 AM
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Quote from: Juliaridge Hi. Got similar issue, signed up for unlimited 40 meg package, been sent new hub 1 router,all connected correctly. 3 days later still only getting 3.6 meg, which is about the as original broadband non fibre package.
Unrelated problem. Yours is because your fibre upgrade has not completed meaning you're still on ADSL2+. Latest notes from BT Wholesale's systems:
Your order is still on the waiters list. Review On 19-Feb-2016
Your order has been placed in the waiters list. Review On 04-Feb-2016
This suggests there's no capacity at your cabinet.
I'll put some notes on your fault ticket, but I doubt there's much we can do until the order comes off the waiting list
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Fttc 80 Mb Packetloss
01-02-2016 12:39 PM
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Re: Fttc 80 Mb Packetloss
01-02-2016 12:50 PM
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Quote from: Juliaridge Sorry to correct you Bob if I was on ASDL 2 I would be getting 10mbps...
I ran a line test on your circuit before posting my last reply. It showed your line in sync at just over 4Mbps on ADSL2+ with a throughput profile a few hundred kbps lower. This is in keeping with what you're observing, and it also fits perfectly between the 2-6Mbps your line is estimated to run at on ADSL2+.
If you log into the Hub One and navigate to Troubleshooting > Helpdesk, you'll also see this being reported.
In summary, both BT Wholesale's ordering systems and fault diagnostic tools report you are connected over an ADSL connection and not a fibre/VDSL connection.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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