Facebook app really slow
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Re: Facebook app really slow
09-02-2018 2:10 PM
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Re: Facebook app really slow
09-02-2018 10:07 PM
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I’m using an ASUS AC68U and have suffered from this problem on all my iOS devices since joining Plusnet.
Facebook app and the iOS App Store app are unusable via Plusnet WiFi but fine on all other WiFi and 4G.
Likewise all other internet traffic over Plusnet seems fine. Just iOS apps for Facebook and App Store.
Re: Facebook app really slow
09-02-2018 10:12 PM
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I wonder if the Plusnet supplied routers also have this feature?
I’ve disabled it on my ASUS AC68U and will report back
Re: Facebook app really slow
11-02-2018 1:02 PM
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Re: Facebook app really slow
17-02-2018 10:24 PM
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Will be cancelling my plusnet contract this week too, complete joke of a “service” provider.
Re: Facebook app really slow
18-02-2018 9:11 AM - edited 18-02-2018 9:13 AM
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Did have issues with the ps4’s Connecting, but have sorted that by separating the 2.4 & 5ghz channels.
Oh and their new routers only have 2 Ethernet connections. [-Censored-]! After speaking with them, they have deducted the cost of a network switch for me so I can connect my house back. It’s worked out better for me now though this way I must say!
£4 a month extra for sky, well spent I say! You pay cheap, you get Plusnet!
Re: Facebook app really slow
20-02-2018 8:31 AM
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Still suffering.
For anyone else who has just moved to Plusnet, BT are offering to cover early termination fees of upto £300.
Plusnet clearly aren't interested in sorting this problem out so best bet would be to move.
Bob
https://www.hotukdeals.com/deals/bt-pay-your-early-termination-fees-upto-300-2897007
Re: Facebook app really slow
20-02-2018 11:32 AM
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This is a very annoying problem, I hope they sort it out soon but apart from this one thing my phone and internet perform great. My download speed is tremendous and connection is very reliable.
Re: Facebook app really slow
21-02-2018 12:56 PM
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Hi all,
Sorry for this still being an issue. I just wanted to update that we are still looking at it. Obviously it's not good enough that we are this far down the line and haven't resolved.
We've managed to replicate the issue with 3-4 staff members but can't work why it's happening. There seems to be no pattern to devices or connectivity (in how you connect to us, or the through the BT network) which explains it. We've people saying they see it with the same set up with people who don't.
The fact that people are saying that they've moved to non-PN networks and the issue disappears means it's clear something is going on which is related to our network in some way. Possibly it's down to how Facebook have their data segregated and how the apps/devices connect to it, but that's just me trying to make sense of it of a very odd problem.
We _are_ still looking at it though. Hopefully we'll have something more concrete soon.
Ex-Broadband Service Manager
Re: Facebook app really slow
21-02-2018 1:33 PM
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@cmoorst - Can you PM me over the username of your Girlfriend? Just realised she isn't on our list of affected users.
Ex-Broadband Service Manager
Re: Facebook app really slow
21-02-2018 10:16 PM
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Re: Facebook app really slow
18-03-2018 6:12 PM
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Another month gone past without any improvement and of course no updates either.
I wonder if any others on the group may wish to collaborate on this to try and get Plusnet to actually take this seriously.
If so let me know (Social media, newspaper columnists etc). Raising the profile of this issue is the only way of getting this problem sorted.
Re: Facebook app really slow
23-03-2018 3:51 PM
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Seriously, email the MD - social media didn't get me anywhere. This has been fixed since the team that deal with complaints to the MD sent me a new router.
Re: Facebook app really slow
29-03-2018 7:47 PM
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We have recently upgraded to fibre and my wife is having the same issue.
I’m fine because I can’t stand Facebook;)
Re: Facebook app really slow
30-03-2018 7:20 AM
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Left Plus-net and all my problems went away.
Connection issues went and the dreaded Facebook problem is now working as it should.
Went to SKY for £25 fibre
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