Date of broadband being transferred from BT??
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Date of broadband being transferred from BT??
15-09-2020 11:08 AM - edited 15-09-2020 11:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
When I go to my account, then broadband section and order tracker, I get the following:
================================
Step 5 - Activating your line
Broadband orders typically take a week to complete. Your broadband order should complete on {strCustActivationDate}. Please note that this date can sometimes change. We'll let you know if this happens.
================================
Clearly, there is a bug...
I believe it's around the 19th September, but it would be good to get confirmation somewhere.
Looks like the router still hasn't been shipped either ("We're preparing to order your Plusnet Hub One.")
Fixed! Go to the fix.
18-09-2020 10:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there, thanks for getting in touch.
From checking the account both your phone and broadband are due to transfer over on 21/09/2020. Your hardware was dispatched on 17/09/20 so this should be with you shortly if you've not received it already.
Thanks
Re: Date of broadband being transferred from BT??
19-09-2020 5:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks for the information.
You may want to advise your web team of the display bug on the website.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Date of broadband being transferred from BT??