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Fault progress / slow broadband

Newbie
Posts: 1
Registered: ‎15-09-2020

Fault progress / slow broadband

Hi. I reported a very slow FTTC connection (<1MBps on 23.7MBps guarantee circuit) last Thursday.

Other than starting the clock permitting me to leave  plusnet, there have been no further updates at the time of posting (Tuesday).

How do I get an update please? As this is causing issues both working and with streaming etc.

 

Thanks.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 8,115
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: Fault progress / slow broadband

Thanks for your post @basil1 and apologies for the delayed response.

I can see our Faults team picked this up for you and an engineer went out this afternoon but wasn't able to complete the job.

They've retained this and they should be going back out tomorrow 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team