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Connection dropping

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,896
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Connection dropping

Hiya @Tim8191,

 

I'm really sorry for the issue you are experiencing and for the inconvenience this is causing.

 

I have run a test on your connection and it is not flagging up an external fault. The connection is showing more drops than I would expect for your line, can you advise if you have run through our troubleshooting steps here.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Tim8191
Dabbler
Posts: 17
Thanks: 1
Registered: ‎08-06-2017

Re: Connection dropping

I’ve ran through the troubleshooting and still having issues, tonight it’s the worsts it’s ever been. About 6 times it’s gone off.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Connection dropping

Hi there, thanks for giving that a try, it would be best if we can arrange an engineer visit as the next step. I've added a ticket to your account here with more information about that:https://www.plus.net/wizard/?p=view_question&id=222424977 please let us know on here when you've responded to it and we'll get that booked in for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team