intermittent connection and drop out

[#1]

Hi,

The wifi the connection is extremely intermittent, if you were to attempt to use this network for a slightly extended period of time, you would find that the connection drops quite often and the speed is a fraction of what is expected.

Attached is photo of the speed test

Is there a problem in the network?

Thank you

[#2]

@tevejulien76f I doubt it is a 'network' issue, more likely an issue on you connection. If you want help from the Community/PlusNet Help Team, I suggest you follow the below ideas:

For Community members to be able to help, information from these two sites, as screenshots:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection, please report the 'ADDITIONAL DIAGNOSTICS', and sight of the HELP DESK tab from your Hub would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

[#3]

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.