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Connection Getting Bounced every 5 minutes

sourmanflint
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎21-02-2018

Connection Getting Bounced every 5 minutes

I have to physically input my password every 5-10 minutes to keep my connection active. Auto connect not working

 

getting tedious to say the least

6 REPLIES 6
tinytaco
Plusnet Help Team
Plusnet Help Team
Posts: 455
Thanks: 61
Fixes: 28
Registered: ‎30-03-2020

Re: Connection Getting Bounced every 5 minutes

Hi there @sourmanflint I am sorry to hear about your broadband connections issues, I've updated your fault here.

 Noor
 Plusnet Help Team
sourmanflint
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎21-02-2018

Re: Connection Getting Bounced every 5 minutes

No connection at all today

 

have tried everything 

 

thanks

sourmanflint
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎21-02-2018

Re: Connection Getting Bounced every 5 minutes

Have a connection now, but still very poor, has been like this for months now and no fix, should be 70+ at least, that's what I pay for

 

Screenshot 2020-07-10 at 11.13.03.png

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,183
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Connection Getting Bounced every 5 minutes

Hi there, I'm sorry to see this. Having looked at the results of a line test there's a lot of errors on the line and we're also seeing signs of your equipment causing interference on the line. It looks like you're using quite an old router and an openreach modem so I've shipped out a Hub One router for you so please connect that up without the modem when that's been received. 

 

I'm confident that should resolve the issue for you but please let me know if not. The router should take about 3 working days to reach you so please let us know how you get on when that lands with you. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sourmanflint
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎21-02-2018

Re: Connection Getting Bounced every 5 minutes

Thanks I will try it, but would it be better than my Asus DSL-N66U ?

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,183
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Connection Getting Bounced every 5 minutes

It's definitely worth a try as the line tests results point towards a router issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team