Connection Getting Bounced every 5 minutes
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Connection Getting Bounced every 5 minutes
08-07-2020 5:09 PM
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I have to physically input my password every 5-10 minutes to keep my connection active. Auto connect not working
getting tedious to say the least
Re: Connection Getting Bounced every 5 minutes
08-07-2020 5:35 PM
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Hi there @sourmanflint I am sorry to hear about your broadband connections issues, I've updated your fault here.
Re: Connection Getting Bounced every 5 minutes
10-07-2020 9:00 AM
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No connection at all today
have tried everything
thanks
Re: Connection Getting Bounced every 5 minutes
10-07-2020 11:15 AM
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Have a connection now, but still very poor, has been like this for months now and no fix, should be 70+ at least, that's what I pay for
Re: Connection Getting Bounced every 5 minutes
10-07-2020 4:17 PM
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Hi there, I'm sorry to see this. Having looked at the results of a line test there's a lot of errors on the line and we're also seeing signs of your equipment causing interference on the line. It looks like you're using quite an old router and an openreach modem so I've shipped out a Hub One router for you so please connect that up without the modem when that's been received.
I'm confident that should resolve the issue for you but please let me know if not. The router should take about 3 working days to reach you so please let us know how you get on when that lands with you.
Re: Connection Getting Bounced every 5 minutes
10-07-2020 6:34 PM
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Thanks I will try it, but would it be better than my Asus DSL-N66U ?
Re: Connection Getting Bounced every 5 minutes
13-07-2020 5:58 PM
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