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Cashback still not received?

Posts: 2
Registered: ‎05-11-2019

Cashback still not received?

Hi when I signed up to Plusnet in October part of the deal with the package I ordered was to receive £75 cashback.
I still have not received any email or information pertaining to this and it is no November. Please can someone resolve this as the cashback was one of the main reasons I picked this Plusnet deal over other internet service providers and to find out a month later that I still haven't received this or had any mention of this in emails is disappointing.

I hope to have this solved by a team member soon as so far I have enjoyed plusnets services this lack of cashback has been the only issue I've had so far and so hopefully it will be quickly rectified. 🙂
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Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Cashback still not received?

Hi there @Firework29117,


Thanks for getting in touch with us.


I'm sincerely sorry to read you have not received your cashback reward and I apologise for the frustration caused.


I can see my colleague has responded on your other post in regards to this issue, I would ask that you review the response there as it has not changed I'm afraid.



If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team