Cashback still not received?

[#1]

Hi when I signed up to Plusnet in October part of the deal with the package I ordered was to receive £75 cashback.
I still have not received any email or information pertaining to this and it is no November. Please can someone resolve this as the cashback was one of the main reasons I picked this Plusnet deal over other internet service providers and to find out a month later that I still haven't received this or had any mention of this in emails is disappointing.

I hope to have this solved by a team member soon as so far I have enjoyed plusnets services this lack of cashback has been the only issue I've had so far and so hopefully it will be quickly rectified. 🙂

[#2]

Hi there @Firework29117,

Thanks for getting in touch with us.

I'm sincerely sorry to read you have not received your cashback reward and I apologise for the frustration caused.

I can see my colleague has responded on your other post in regards to this issue, I would ask that you review the response there as it has not changed I'm afraid.

Thanks.