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CWMP could not resolve host

asnuggets
Dabbler
Posts: 16
Thanks: 4
Registered: ‎03-03-2014

CWMP could not resolve host

My broadband has been down for 20 hours. Orange power light, flashing red broadband light. Event log says...

CWMP initializing transaction for event code 1 boot

Cwmp session start now. Event code 1 boot, 4 value change

Cwmp server url https://dbtpnhdm.bt.mo; connection as user: ACS username

Cwmp session closed due to error. Could not resolve host.

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What is this? I hate having zero connection, especially when i get home after a days work to enjoy 4 days holiday booked off just to find i can't do my favourite thing lmao. A whole day is quite a while so im worried (i remember it going down when i went to bed last night but didnt think much of it and totally forgot, but its still not working so idk)
3 REPLIES
Superuser
Superuser
Posts: 9,870
Thanks: 1,229
Fixes: 71
Registered: ‎06-04-2007

Re: CWMP could not resolve host

Sorry to introduce even more acronyms but CWMP means CPE (Customer Premises Equipment - ie your router) WAN (Wide Area Network) Management Protocol. The router appears to be trying to connect to its management service and failing. Is it a BT branded Home Hub or a Plusnet Hub 1?

David
asnuggets
Dabbler
Posts: 16
Thanks: 4
Registered: ‎03-03-2014

Re: CWMP could not resolve host

I opened up a ticket early this morning and it was fixed in about 4 hours so that's good. They did say it was a fault with their supplier so they contacted them and I got a text a couple hours later to say they're working on it, now it's all good. Thanks anyway.

Plusnet Help Team
Plusnet Help Team
Posts: 9,491
Thanks: 3,062
Fixes: 480
Registered: ‎21-04-2017

Re: CWMP could not resolve host

I'm sorry to hear you've had connection problems and I'm happy it was quickly resolved.

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team