Boradband upgrade is slower than before
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- Re: Boradband upgrade is slower than before
21-05-2019 4:11 PM
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I have had a good few problem-free years with PlusNet and my contract was for Plusnet Unlimited Fibre. According to various online speed checkers, I was getting 30+mbps, occasionally up to 38mbps. Yesterday I was checking my renewal date and looked at various upgrade options. I decided to upgrade to Unlimited Fibre Extra, with the suggestion there that 66mbps might be available. Well I didn't expect that, but expected an improvement in speed, but after checking various online checkers, it seems that my fibre speed is now less than half the speed I was receiving before I "upgraded". Any suggestions why this is?
Fixed! Go to the fix.
Re: Boradband upgrade is slower than before
21-05-2019 5:33 PM
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Hi @BorderReiver,
I'm sorry to hear you've not seen an improvement in speeds following your upgrade.
I've checked your account and it looks like the broadband asset may have not actually upgraded as expected. I've now manually placed this order and would expect you to see an improvement in speeds some time tomorrow.
I hope this helps.
Re: Boradband upgrade is slower than before
21-05-2019 9:38 PM
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Thanks for your prompt response, I'll keep an eye on things for a few days
Re: Boradband upgrade is slower than before
21-05-2019 9:40 PM
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No problem. You may need to reboot the router once the order completes just to disconnect and reconnect on the new speed profile, however I'd hope the connection would drop once the order completes.
Do let us know if you've not seen an improvement in speeds after tomorrow.
Re: Boradband upgrade is slower than before
22-05-2019 4:06 PM
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Hi. The performance does seem to be a good deal better than yesterday. My problem is that there are so many speed checkers available and I have no idea which is accurate and which isn't.
I checked through PlusNet / BT and got...Latency 37 Download 22.16 Upload 7.79
I also checked Broadbandperformance.co.uk and got...Latency 39.8 Download 48.9 Upload 16.5
I would be very happy if the latter was accurate, but if the former was.
Speed has improved but an idea of how much would be useful.
22-05-2019 6:20 PM
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Glad to hear you've seen an improvement.
When you say you've checked through Plusnet/BT, are you referring to http://speedtest.btwholesale.com/ ?
I often use https://speedtest.net if I'm just running a quick check.
Testing from our side suggests your connection is in sync at 68.6Mbps download and 18.4Mbps upload.
Re: Boradband upgrade is slower than before
22-05-2019 10:35 PM
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Yes I was referring to the btwholesale.com website.
I've tried speedtest.net and I'm happy enough with the result. I can even get 42mbps download on my wifi in another part of the house Thank You.
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