BT HH6 or Hub One Router?
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BT HH6 or Hub One Router?
10-09-2018 8:30 PM
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Hi, have just upgraded to fibre as of last Thursday and having run speed tests at various times am now getting a slower download speed. I am still using a BT hub 6, should I be using the Hub one to get better speed? Thank you.
Re: BT HH6 or Hub One Router?
10-09-2018 10:53 PM
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Let me put it this way, the Plusnet Hub One is a BT Home Hub 5A with tweeked software. The Smarthub 6 has superior wireless performance but both should synchronise at the same sort of speed. .
What speed do you get and how does it compare with that promised by Plusnet when you signed up for fibre?
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Re: BT HH6 or Hub One Router?
11-09-2018 7:25 AM
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Hi Baldrick 1 and thank you for your reply. With the same router I was previously on standard bb with speeds of approx 28-30. Since upgrading to fibre (which I only did as was offered at the same price) my speed is now on average 21.5. The minimum guaranteed speed is 25 however upon checking what speed I should get it says line speed is 40 and this will vary between 78 and 79 - not quite sure why but these are the figures displayed against the cabinet/exchange I have been connected to for just over 2 years. Am I perhaps being too impatient to let the "new" connection settle down? Many thanks in advance for any help.
Re: BT HH6 or Hub One Router?
11-09-2018 7:36 AM
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Estimated line speed:40Mb (This may vary between 79Mb and 80Mb) - Checked on 2017-10-27 09:32:52Current line speed:22.8 Mb
This is in the info when I checked speed details.
Re: BT HH6 or Hub One Router?
11-09-2018 9:47 AM
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First of all you weren't getting 28Mbps on standard broadband, it doesn't go that fast.
What does this say about ADSL and VDSL speed if you enter your phone number? https://www.dslchecker.bt.com/
If you were promised 40Mbps and only getting 22Mbps then something is wrong. No amount of settling time will make up that sort of difference. How are you checking your speed, wireless or via an Ethernet cable? Only wired tests are relevant at this stage. If you have a wireless problem then that is a separate issue that we can address.
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Re: BT HH6 or Hub One Router?
11-09-2018 10:07 AM
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Re: BT HH6 or Hub One Router?
11-09-2018 10:45 AM - edited 11-09-2018 11:08 AM
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@Baldrick1 is correct that standard ADSL broadband cannot exceed 20 mbps in any speed test, particularly if your upload speed was also significantly higher than 1 mbps
Perhaps most likely explanation is you were subscribed and paid for a standard ADSL broadband product, but you were actually provisioned with a FTTC fibre connection, and no one had spotted the error. I read of another similar case posted on these forums recently.
You can also log into the Hub and check the current line speed (Data rate). If it is below 25 Mbps guaranteed speed, it is very likely there is an issue with the line as mentioned by Baldrick1, and you need to contact Plusnet to resolve it.
Re: BT HH6 or Hub One Router?
11-09-2018 11:01 AM
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Re: BT HH6 or Hub One Router?
11-09-2018 5:38 PM
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