Activation day
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- Re: Activation day
07-11-2017 1:47 PM
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Since ordering fibre, I've had 2 emails saying there's been a change to my date, both emails have said the 7th Nov (today), the latest one arriving minutes ago.
7th was the original date too.
With this last one arriving just now I'm getting a bit worried that something's gone wrong.
My Sky ADSL stopped working at 9:05 this morning (currently 13:45) and I've been without broadband all day. When I've moved providers in the past it's taken seconds to move over, however, this time I'm moving to fibre for the first time as it's only just become available in my area in the past month.
Anyone got any idea what could be happening?
Fixed! Go to the fix.
Re: Activation day
07-11-2017 4:40 PM - edited 07-11-2017 5:00 PM
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Hi there,
The order on our supplier's systems to move your service over to us hasn't completed yet but I can see some activity took place a few hours ago so I'm getting in touch with them now to be on the safe side.
I'll come back to you with an update shortly.
Just a quick update to say that I've chased this up and there's still some work to be done to close your order off but I've been assured that will be done before midnight tonight. I'll be checking back tomorrow morning just to make sure!
Re: Activation day
07-11-2017 4:42 PM
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08-11-2017 6:03 AM
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Finally got the emails (2 for some reason, hope I don't get charged double!) at 20:20 last night, many hours after I'd actually gone live and too late in the evening to phone and order TV
Re: Activation day
09-11-2017 1:05 PM
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Re: Activation day
09-02-2018 8:15 PM
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Hi
I got an email from you last day: "
Thank you for using our webchat services. This is to confirm that your broadband order is in progress and this is due for completion on 09/02/2018. Please allow until midnight for your services to go live."
Can i use broadband today?
Thanks
Re: Activation day
13-02-2018 3:05 PM
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Re: Activation day
30-04-2018 12:27 PM
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Hi
Thanks for your service. Our broadband works proparly except some rainy or snowy days.
Can i ask about cashback. I couldnt get cashback letter or any inforation about it.
Can you check it
Thnaks
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