A few issues.
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- Re: A few issues.
A few issues.
04-06-2015 12:11 PM
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Firstly I synced at full speed 80/20 with speeds of 75/18 and a ping of 8-9ms from install until this morning. Now I apparently have 60/13 and a ping of 20. Is there a fault with my line as I have had zero problems until this morning?
Secondly my order was for Phone and Fibre yet the phone part of my order remains "unconfigured" in my account. I do have a working phone line so something seems amiss.
Also, I presume from the fact that neither my Fibre order nor Phone order was actually completed properly that the online deal for 6 months half price Fibre is also unlikely to be on my account. Could this also be checked please?
It was all going well, until today..
Thanks.
Re: A few issues.
04-06-2015 2:13 PM
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With regards to the speeds they are above your estimate at the moment so there isn't much we can do about that I'm afraid.
In terms of ping time there's no interleaving on your line so I'm not sure as to why they've increased.
Is it causing any issues?
Re: A few issues.
04-06-2015 3:09 PM
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The ping isn't causing problems so far. With that and the speed reduction happening at the same time there may be some correlation. It's very strange as I was having no issues prior to today.
You didn't respond to this part so could this please be checked and rectified if necessary? :
"Also, I presume from the fact that neither my Fibre order nor Phone order was actually completed properly that the online deal for 6 months half price Fibre is also unlikely to be on my account. Could this also be checked please?"
Thanks.
Re: A few issues.
05-06-2015 9:32 AM
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Re: A few issues.
05-06-2015 10:36 AM
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Is there perhaps any way to find out why my ping has doubled? Could it be G.INP as you said I have no interleaving?
Re: A few issues.
05-06-2015 12:58 PM
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Re: A few issues.
05-06-2015 1:11 PM
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Re: A few issues.
05-06-2015 1:18 PM
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Re: A few issues.
05-06-2015 2:03 PM
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I've just noticed in my account that my line speed has also now dropped from 75Mb-ish to 63.8Mb. I know it's still "above my estimate" but it's odd that this and the ping increase have appeared at the same time.
Re: A few issues.
05-06-2015 2:37 PM
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