55/10 Max Sync Speed Check
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Re: 55/10 Max Sync Speed Check
01-09-2016 9:44 PM - edited 01-09-2016 10:03 PM
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I doubt its congestion given the time it started, never had this issue before the outage last night. I just got back online now & found its degraded even worst.
I'll put the router in wireless mode & connect the ECI modem to see if i get the same issue, to rule out a fault with the TP-Link
Re: 55/10 Max Sync Speed Check
02-09-2016 12:04 AM
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I have just been checking the details of tests on my ticket #131976606 & the strange thing is tests were carried out during Thursday while i've been experiencing high packet loss & latency, strange why these tests did not pick up these issues on the line?
Furthermore their graph shows that there was indeed a drop at 2am, which would point to a service issue & not the modem losing sync
Re: 55/10 Max Sync Speed Check
02-09-2016 9:16 AM
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Re: 55/10 Max Sync Speed Check
03-09-2016 12:08 AM - edited 03-09-2016 12:52 AM
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Well it appears i have become affected by the issues raised here High packet loss and other DNS issues
At around 10pm (Thurs) i put the router in wifi mode & connected up my old ECI modem, on re-connection it was still a little sluggish following a re-sync however i was still on the 143.159 IP range as before. Overnight packet loss / latency went back to normal until Friday morning where it started to build up again but was only minor. At 3pm there was a disconnection as you can see in the graph where i was then re-connected on the 80.229 ip range
Having completed a tracert i appear to be on the old network PCL-BNG01 gateway?
C:\Users\Lee>tracert google.co.uk
Tracing route to google.co.uk [216.58.214.227]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms ARCHER_VR2600 [192.168.1.1]
2 13 ms 12 ms 12 ms lo0.12.central12.pcl-bng01.plus.net [195.166.130
.140]
3 12 ms 11 ms 11 ms irb.12.pcl-cr01.plus.net [84.93.249.113]
4 12 ms 11 ms 11 ms ae2.pcl-cr02.plus.net [195.166.129.7]
5 11 ms 11 ms 11 ms ae1.ptw-cr02.plus.net [195.166.129.2]
6 12 ms 11 ms 11 ms 72.14.223.32
7 12 ms 11 ms 12 ms 72.14.237.253
8 13 ms 13 ms 13 ms 209.85.250.124
9 18 ms 18 ms 18 ms 209.85.253.208
10 23 ms 22 ms 22 ms 74.125.37.102
11 25 ms 23 ms 23 ms 209.85.143.24
12 39 ms 39 ms 39 ms 216.239.57.245
13 38 ms 37 ms 37 ms 66.249.94.183
14 40 ms 39 ms 38 ms bud02s24-in-f227.1e100.net [216.58.214.227]
Trace complete.
C:\Users\Lee>
Since i now know its not my TP-Link router ill plug it back in so i can see what my line stats are saying as the ECI modem is locked down
Update: I have now re-connected my TP-Link VR2600 vdsl router & it appears the disconnection at 3pm Friday was Plusnet issuing me a static IP address, after re-syncing i am still on the same 80.229 ip as before & the tracert shows i am still on the old network (PCL-BNG01 gateway)
C:\Users\Lee>tracert google.co.uk
Tracing route to google.co.uk [216.58.214.227]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms ARCHER_VR2600 [192.168.1.1]
2 12 ms 12 ms 12 ms lo0.10.central10.pcl-bng01.plus.net [195.166.130
.138]
3 12 ms 11 ms 11 ms irb.10.PCL-CR01.plus.net [84.93.249.81]
4 13 ms 58 ms 12 ms ae2.pcl-cr02.plus.net [195.166.129.7]
5 13 ms 12 ms 12 ms ae1.ptw-cr02.plus.net [195.166.129.2]
6 13 ms 12 ms 12 ms 72.14.223.32
7 13 ms 13 ms 12 ms 72.14.237.253
8 12 ms 12 ms 12 ms 72.14.237.138
9 19 ms 19 ms 18 ms 216.239.48.238
10 23 ms 23 ms 22 ms 216.239.54.207
11 25 ms 23 ms 23 ms 209.85.143.24
12 41 ms 40 ms 40 ms 216.239.57.245
13 41 ms 39 ms 41 ms 66.249.94.183
14 40 ms 40 ms 40 ms bud02s24-in-f227.1e100.net [216.58.214.227]
Trace complete.
Re: 55/10 Max Sync Speed Check
04-09-2016 2:30 AM - edited 04-09-2016 2:32 AM
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Update on the last 24 hours since being moved to a static IP, as you can see from my graph packet loss has been kept to a minimum outside of the odd intermittent 1% spike every hour. However its concerning that in just 24 hours my modem stats show over a 1000 error packets on the downstream, a rate far higher than previously, while a bug in the routers firmware may well be playing a part, its sudden increase / rate suggests that the quality of the line is also to blame.
Re: 55/10 Max Sync Speed Check
06-09-2016 11:33 AM
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Error packets on the downstream are still climbing after 3 days being connected, im at 3000 (1000 pkts a day), i have been in touch with TP-link support who tell me "It's not a bug of the firmware. Upstream and downstream data on this page is related to DSL line quality. This data is in normal condition and not affect using. If it still be concerned, you could contact your provider and do a test on the DSL line."
TBB Graph shows some packet loss in the early hours of this morning
Re: 55/10 Max Sync Speed Check
08-09-2016 5:57 PM - edited 08-09-2016 5:59 PM
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At 9:30am this morning (Thurs, 8th Sept) there was a disconnection for a couple of minutes, not sure why, on the plus side its re-synced back to the higher rate than before & i appear to be getting less error packets. Still on the same static IP
Re: 55/10 Max Sync Speed Check
09-09-2016 12:15 AM - edited 09-09-2016 6:00 AM
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Another drop at 8:23pm (Thurs, 9th Sept) & 3:52am (Fri, 10th Sept) with some slight packet loss, it would be helpful if you could pull up a line graph to help me determine if the broadband service was the issue or if it is my routers modem at fault. I never had these frequent disconnections using the TP-Link vr2600 router / modem before Plusnet put me on their new network last week & im currently on the static IP 80.229 so it doesn't appear to solve the issue completely
Re: 55/10 Max Sync Speed Check
07-10-2016 3:32 PM - edited 07-10-2016 3:40 PM
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There was a large amount of packet loss this morning from 8am (Fri 7th Oct), having been stable this past month since i was put on a static IP (which im still on), i wasn't online at the time but checking my router stats it shows i lost internet connection at 9:22am
Update: i just seen the main thread & it appears others were experiencing this too, Bobs reply was this (whatever 'flapping route' is i have no idea)
bobpullen wrote:
Morning guys,
The routing/packet loss issues this morning was due to a flapping route. It will mainly have affected customers who have been migrated to new network and are assigned a static IP.
An incident was raised (ref: 95003) and the problem mitigated around 9.50am. Our engineers are looking into what caused it but it's unrelated to the issues being discussed previously in this thread.
Sorry to those of you affected.
Re: 55/10 Max Sync Speed Check
13-10-2016 3:16 AM
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@plusnet Rep > If this issue of high packet loss on the new network during peak hours is now resolved can you remove the static IP i was given as a temporary fix?
I'll see how it goes, if there are issues then you can stick me back on static until its fixed, thanks
Re: 55/10 Max Sync Speed Check
18-10-2016 6:46 AM
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@Chris didn't get a reply yet, as above, thanks
Re: 55/10 Max Sync Speed Check
25-10-2016 4:00 AM - edited 25-10-2016 4:01 AM
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Still on a static IP, seeing how Plusnet staff are ignoring my request here how do i go about raising a ticket to remove the static IP? I can't find it on the website, it appears to be buried some place & i'd rather not call CS to be put on hold for 30 minutes
Re: 55/10 Max Sync Speed Check
25-10-2016 8:19 AM
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In https://www.plus.net/my.html?action=myconnection have you not got this icon:
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 55/10 Max Sync Speed Check
25-10-2016 8:58 AM - edited 25-10-2016 9:00 AM
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@shylok wrote:
Still on a static IP, seeing how Plusnet staff are ignoring my request here
Sorry this had been missed. I've made sure that's been removed for you now.
@shylok wrote:
I can't find it on the website, it appears to be buried some place & i'd rather not call CS to be put on hold for 30 minutes
As it was added manually (as opposed to being a paid add-on) it needed to be removed manually.
Re: 55/10 Max Sync Speed Check
25-10-2016 8:59 AM - edited 25-10-2016 9:00 AM
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Sorry this thread has been missed, I'm taking a bit of time to look through your account and will reply again shortly.
Looks like Harry got there before me.
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