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rDNS

Bobbinz
Hooked
Posts: 6
Thanks: 2
Registered: ‎27-01-2021

rDNS

Hiya,

My rDNS for my static IP reveals my username.  I would like it set to match the A record pointing to it.

I see from many other posts that this is possible and was advised by the call centre to post on the forum as they can't sort it out on the phone!

Can a staff member contact me please?

Thanks in advance

8 REPLIES 8
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 437
Fixes: 99
Registered: ‎22-01-2018

Re: rDNS

Hiya @Bobbinz 

 

We can sort that for you, please can you add your request to the ticket here and get back to us on here so we can pick this up for you.   
 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Bobbinz
Hooked
Posts: 6
Thanks: 2
Registered: ‎27-01-2021

Re: rDNS

Hi Sammy,
That link returns an error.
Can you suggest another way to raise a ticket?
MisterW
Superuser
Superuser
Posts: 15,459
Thanks: 5,967
Fixes: 423
Registered: ‎30-07-2007

Re: rDNS

Try logging in to your account first and then clicking the link, that might work

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Bobbinz
Hooked
Posts: 6
Thanks: 2
Registered: ‎27-01-2021

Re: rDNS

I've tried that - makes no odds.

"Sorry, but something isn't right
There was a problem with your question. Please check and try again
There was an error
We were unable to access your ticket information."
MisterW
Superuser
Superuser
Posts: 15,459
Thanks: 5,967
Fixes: 423
Registered: ‎30-07-2007

Re: rDNS

@Bobbinz ok, try logging in to your account and then going to https://www.plus.net/wizard/?p=search

See if the ticket shows in the Open questions list and if so click on it from there , maybe @SammyM posted the wrong ticket ID.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Bobbinz
Hooked
Posts: 6
Thanks: 2
Registered: ‎27-01-2021

Re: rDNS

Ah! Perfect thanks. Replied 🙂
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: rDNS

@Bobbinz  I've requested this for you now, it can take up to 72 hours to update.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Bobbinz
Hooked
Posts: 6
Thanks: 2
Registered: ‎27-01-2021

Re: rDNS

Perfect. Thanks 😊