rDNS

[#1]

Hiya,

My rDNS for my static IP reveals my username.  I would like it set to match the A record pointing to it.

I see from many other posts that this is possible and was advised by the call centre to post on the forum as they can't sort it out on the phone!

Can a staff member contact me please?

Thanks in advance

[#2]

Hiya @Bobbinz 

We can sort that for you, please can you add your request to the ticket here and get back to us on here so we can pick this up for you.   
 

[#3]

Hi Sammy,
That link returns an error.
Can you suggest another way to raise a ticket?

[#4]

Try logging in to your account first and then clicking the link, that might work

[#5]

I've tried that - makes no odds.

"Sorry, but something isn't right
There was a problem with your question. Please check and try again
There was an error
We were unable to access your ticket information."

[#6]

@Bobbinz ok, try logging in to your account and then going to https://www.plus.net/wizard/?p=search

See if the ticket shows in the Open questions list and if so click on it from there , maybe @SammyM posted the wrong ticket ID.

[#7]

Ah! Perfect thanks. Replied 🙂

[#8]

@Bobbinz  I've requested this for you now, it can take up to 72 hours to update.

[#9]

Perfect. Thanks 😊