rDNS change request

[#1]

Hi, 

Would it be possible for the plustnet team to change my rDNS from 'username'.plus.com to 'something generic'.plus.com

Thanks!

[#2]

Hi @A-A1 

Thanks for coming to our community. 

In order to get this update, please give our customer service guides a call.

They'll be able to send this request off on your account to have that updated. 

- Ali 

[#3]

Hi Ali,

Thanks for getting back to me.

I've given them a call twice. Very pleasant to chat to but I've been told that they are not clear how this can be done and suggested that I come to this forum and ask the question.

Any help would be greatly appreciated.

[#4]

Thanks for giving them a call @A-A1 
 

I'm note sure why they were unable to help, but I'll send you a private message to try and get you some help with this. 

Could you take a look at your community inbox and get back to me when you get a chance? 

Thanks

Ali 

[#5]

You don't have a static IP on your account, so I'm surprised this happened. Can you drop the connection later/when you aren't using it, and let me know if you get another IP assigned. This should then give you ip.plus.com as your rDNS. 

[#6]

Hi,

I've just shutdown router + ONT for 30 mins.

On reboot reassigned same IP with same rDNS record.

Thanks

[#7]

I'll get this picked up for you. Not as straight forward as I'd hoped but we shall sort.