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Webstats not generated 16th January

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Webstats not generated 16th January

Webtats still showing those generated yesterday.
Nothing on the service status web page.
Can someone please kick the webstats script.
Tony
[Edit] 'question' raised number 50953164
5 REPLIES 5
kdiment
Rising Star
Posts: 231
Thanks: 30
Registered: ‎30-06-2007

Re: Webstats not generated 16th January

Once again, PN has to be told by customers that webstats are missing. Why is PN unaware of the problem?
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Webstats not generated 16th January

Hi Tony W,
Thanks for the heads up, that's being looked into now and a service status has been posted.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Webstats not generated 16th January

Hi Tony W,
This has now been resolved. Sorry for the inconvenience.
Jojo Smiley
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Webstats not generated 16th January

Hi Joanne,
I understood from a couple of years back that a separate script was run daily to flag up when webstats have not been correctly generated.
Is that still the case and, if so, why is it not alerting staff?
Tony
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: Webstats not generated 16th January

As you may know it's ourselves on the digital care team that tend to deal with the majority of the service status posts. Even though we're not generally in over the weekend this still should have been picked up so we're sorry that nothing was posted prior to today.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team