Email phishing from zero to deluge

[#1]

I've used Plusnet email for over 20 years and had almost zero spam or phishing.

My Plusnet spam settings have, for as many years as I can remember, been as follows ...

Spam filtering = Yes

Discard Obvious spam = Off

Aggressiveness of spam filter = 1

Since about the beginning of November, we have had multiple phishing emails every day.

I have since changed ...

Discard Obvious spam = On      

and gradually ramped up the Aggressiveness.  It's now on 4

None of these changes make any noticeable difference.

Are we to be condemned to the next 20 years of Greenby like this ?

Does Greenby have ANY spam of phishing filtering ?

Are they expecting we users to put up with this ?   Or are they expecting us to jump ship ?

Is Plusnet expecting us to jump ship ?

Do either or both want users to jump ship ?

Any genuine official information from either Plusnet or Greenby or both would be welcome

so we can all have a happy new year ...

[#2]

We have the same deluge of super obvious spam messages.

The Plusnet email spam detection have become non functional.
Even the worst of spam is not detected / flagged in any way.

The spam portal at : https://www.plus.net/manage_my_mail/  has been out of action for some months.

This looks like when we move to GreenBy we may not have spam detection.
It could be a brief subscription if that is the case.

[#3]

I started getting quite a few spam emails over a month ago for almost the first time ever on Plusnet. It's easing off now but my wife has started getting half a dozen daily, some with viruses. Fortunately Norton is picking those up but its very concerning. My suspicion was that it is to do with Plusnet wanting to get rid of their email responsibilities.  Could I be right?

[#4]

@wincle    It looks like Plusnet have handed over control of my email (at least to some extent) even though I've not yet been migrated to Greenby servers.

I would like to think that when my email actually gets onto a Greenby server, they will have some proper spam protection ... just like a proper email services company.

In the meantime, like you, I'm dependent on Norton to weed out the viruses, but I'd rather not receive any of the junk.

I don't want to receive it and I don't want to have to forward it all to   report@phishing.gov.uk

Whether or not all the reports I've sent has changed anything so far, I can't tell.

[#5]

I registered a complaint with Plusnet about this a couple of days ago and got a phone call today, as my wife is still getting several spam daily, often with viruses. I only get the old one but still many more than before. The lady who called admitted they have issues and that their back room team is aware of it and working on it. Unfortunately she - and they - can't say when it'll be fixed. She maintained it would be OK when we're migrated to Greenby - but again couldn't say when that might happen.
She wanted to close my complaint but I said she couldn't as it hadn't been fixed so they're sending a holding letter and I can go to the Ombudsman! Fat lot of good that would do. 

[#6]

@wincle  Well done for logging a call.

Historically, it wasn't necessary to officially log a call, because these Community posts were monitored.  However, there's not been any official response on the Community to my original post.  

Lets hope that it's fixed very soon but either way, after over 20 years with plusnet and using Plusnet email, once the email is gone, there's nothing to keep me on Plusnet.

I would have thought it was in their interest to make a big effort to keep people even happier after having told us we'll soon be paying for the email service ... 

[#7]

I'm still receiving daily batches of spam / scam / virus junk ever since Plusnet decided they needn't bother providing the service which I am paying for.  For me, this has been since around the beginning of November 2025.

What is Plusnet doing about it ?

Nothing, it seems.

Why can't you find a way to turn on the email filtering which used to work so well ?

I've been with Plusnet for over 20 years and you think it's ok to stop providing the service which we are continuiong to pay for.

I wonder what the legal position is.  I must check the contract ...  Perhaps we can all stop paying ...

[#8]

Since my last post, the spam / scam / virus deluge suddenly dried up.

I'm NOT going to set it ti "fixed", because you've lost my trust.

I dare say I could get out of my contract before its planned end because Plusnet have not stuck to their end of the bargain, but for now I shall let it run, but it looks like our 20+ year relationship is coming to an end in due course.

[#9]

Ours spam has dried up too - but we had an email saying we're now on Greenby at roughly the same time the spam stopped. Plusnet claimed it would, but it doesn't excuse their pathetic support before the migration.  

[#10]

@wincle 

My email is definitely still with Plusnet.

I've not received any email to tell me otherwise

AND I've just logged directly into the Plusnet email

so I can confirm my mail is still there on the Plusnet server

[#11]

I'm a Metronet user.  Since the migration to Greenby,  spam has been out of control.  (to add to all the other problems).  Sudden huge increase in blindingly-obvious spam (on occasion more than 50 a day) and a distressing volume of false-positives,  which has made life quite awkward on a number of fronts - personal, social and professional.  Training has no discernible effect,  and I've wasted a lot of time on this.    

I've been seeing all these exchanges about how to adjust spam filters,  but the facility isn't there for me on the Greenby portal.  So I took a deep breath,  raised a ticket,  and was gobsmacked to have it passed to a human.  I received, after some apparent looking into, the following reply -  With Metronet accounts, the domain is shared between multiple users and individual domain management is not available. As a result, the only option provided within the control panel is the ability to change the password.

Well, if that's the case - spam sensitivity can only be controlled at domain level - so be it. But it's just another b----y annoyance about the whole Greenby thing - if this was ever a restriction before the migration,  it wasn't a material issue as there wasn't the absolute deluge of spam and spam-related issues we have now. 

Really getting fed up with this.  Circa 25,30? years with Metronet as my primary email,  and the thought of the upheaval of moving elsewhere is a real downer.     

[#12]

---

@pwberry wrote:

I've been seeing all these exchanges about how to adjust spam filters,  but the facility isn't there for me on the Greenby portal.  So I took a deep breath,  raised a ticket,  and was gobsmacked to have it passed to a human.  I received, after some apparent looking into, the following reply -  With Metronet accounts, the domain is shared between multiple users and individual domain management is not available. As a result, the only option provided within the control panel is the ability to change the password.

---

Never having been with Metronet, I wouldn't know if that was true or not, but I have my doubts.

@plusnettony  - can you enlighten us?

[#13]

That interesting ... up to a point ...

My email is still with Plusnet.  The deluge of spam I was getting in recent months had little or nothing to do with any setting I had made on the Plusnet website to block the odd item over 20+ years.

It was all to do with - seemingly - Plusnet turning off their system for removing the obvious spam.  It now seems to be turned back on and junk is once again rare.

However, it sounds like what you are saying is that Greenby has no system to filter out the obvious spam.

Such a system seems to me to be prime requirement for an email service.  

During the recent months of the deluge, I initially created a block for umpteen domains ... until I realised that those scammers simply used a different domain every day !   That's when I started forwarding to the government instead. 

So, if the situation you are in is similar to how mine was, blocking domains will make possibly no difference.

I think we need to be asking serious questions about whether Greenby are able to supply a comparable service to that which Plusnet have been supplying for many years.

[#14]

On Plusnet addy - likewise.......

[#15]

Having mentioned previously that the deluge of scam / spam had suddenly dried up ...

it started up again several days ago.

I forwarded 6 emails to   report@phishing.gov.uk     just now

How come Plusnet seem to be able to allow this stuff to start and stop ?

How about just making it STOP  ?