Website broken following migration to greenby

[#1]

I definitely don't have an org.uk domain, or indeed any domain on Plusnet. An odd thing that happens is that when I type www.jillgoulder.plus.com/green into a browser, a completely unknown site 'markgreen.org.uk' comes up - definitely not mine! All rather alarming! Hope you can help - thanks!

This is what comes up if I type www.jillgoulder.plus.com/green. It is not my site!

[#2]

Works fine here - as it did yesterday.

I would suspect an issue with your browser very unhelpfully trying to force https://

@plusnettony  - is this relevant?

> set type=any
> www.jillgoulder.plus.com
Server: [192.168.1.254]
Address: 192.168.1.254

Non-authoritative answer:
www.jillgoulder.plus.com canonical name = www.jillgoulder.plus.greenbysites.com
www.jillgoulder.plus.greenbysites.com internet address = 212.159.8.91
> set type=txt
> www.jillgoulder.plus.com
Server: [192.168.1.254]
Address: 192.168.1.254

Non-authoritative answer:
www.jillgoulder.plus.com canonical name = www.jillgoulder.plus.greenbysites.com

greenbysites.com
primary name server = a.misconfigured.dns.server.invalid
responsible mail addr = hostmaster.greenbysites.com
serial = 0
refresh = 10800 (3 hours)
retry = 3600 (1 hour)
expire = 604800 (7 days)
default TTL = 3600 (1 hour)

[#3]

Hello - as you can guess, all Greek to me but I v much hope that Tony of Plusnet understands it and finds it helpful - thanks!

[#4]

I've raised it to our network team as I can't see why it's happening.

(other tested sites look normal)

[#5]

Thanks, Tony!

[#6]

@plusnettony @Townman @JillG 
Would it be possible to move JillG's problem to a separate thread as it does not appear to be related to the migration to Greenby.
I still cannot see any changes to my website even though I've FTPed the pages to the correct place. It would be good to have an update on this. 
My greenby ticket is no 1674 and the person investigating does not seem to be very knowledgeable .

[#7]

Yes, happy to be moved if someone knows how? (plusnettony?) My email is being migrated to Greenby, but my webspace is separately lost in limbo

[#8]

The mods will look after the change of the thread.

The webspace issue is still being looked at.

[#9]

It now looks like the FTP problem has been fixed and my changes are showing on the website.

[#10]

Hello Tony - Have you found out where the mysterious .org.uk website on my account is coming from? This is alarming! Is there a way of removing it?
I recently tried to access www.jillgoulder.plus.com/green on a different device and a different location/router - still the same problem. I got an alert that the location was unsafe, and when I clicked to go ahead anyway, it went to the alien .org.uk page.
I then googled my site and got it to come up OK, and once I'd done that I could type the URL in directly with success during the same session, i.e. the system/cache had 'learnt' where to go.
But I still get the problem every time I start from scratch.

And now a major new problem:  I'm wanting to put a 'This page has moved to' notice on this page, pointing to a non-Plusnet domain. But now a worse problem: I can't get FTP to work. Here's what I got on Filezilla:
Status: Resolving address of ftp.plus.net
Status: Connecting to 91.204.210.10:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER jillgoulder
Response: 331 Password required for jillgoulder
Command: PASS *******
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Resolving address of ftp.plus.net
Status: Connecting to 91.204.210.10:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER jillgoulder
Response: 331 Password required for jillgoulder
Command: PASS *******
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server

Please help! At worst, could I send you the files so that you can put it on?

Eagerly waiting to hear - thanks!
Jill

[#11]

This now seems to be working assuming you are using http not https .

[#12]

Thanks for your work on this! My browsers on my various devices are trying hard to default to https, but if I persist in typing in http:// at the beginning (sometimes have to do it a couple of times), my websites do finally now come up. So I guess we've gone as far as we can on this one.

But more urgent is that FTP no longer works. I had a problem with it last year, and your helpful colleague Dudley gave me a revised host name. That was working well up to this summer, but now I get:

Status: Resolving address of ftp.plus.net
Status: Connecting to 91.204.210.10:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER [Removed]
Response: 331 Password required for jillgoulder
Command: PASS *******
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server

Here are my login details:

host: ftp.plus.net

name: [Removed]

password: [Removed]

I'm now wanting to put 'This page has moved' notices on all the remaining web pages so that I can close the chapter generally on Plusnet webspace. Can you help? Thanks!

Jill

Moderators Note: Personal information removed

[#13]

@JillG If you get this notification in time then redact you login details, this is a public forum

If you dont get there in time to edit the post ( 20 mins ), then I've asked the moderators to redact them

[#14]

Oh, sorry about that - I thought I was just replying to Tony - got to get used to how the forum works. I see that the details have been removed - good.

I'm urgently hoping that someone can sort out FTP access for me - nightmare

Thanks

J

[#15]

Whilst that should work, as a temporary solution, please change your ftp host server name to homepages.plus.net .