Website broken following migration to greenby
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Re: Website broken following migration to greenby
2 weeks ago
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I definitely don't have an org.uk domain, or indeed any domain on Plusnet. An odd thing that happens is that when I type www.jillgoulder.plus.com/green into a browser, a completely unknown site 'markgreen.org.uk' comes up - definitely not mine! All rather alarming! Hope you can help - thanks!
This is what comes up if I type www.jillgoulder.plus.com/green. It is not my site!
Re: Website broken following migration to greenby
2 weeks ago
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Works fine here - as it did yesterday.
I would suspect an issue with your browser very unhelpfully trying to force https://
@plusnettony - is this relevant?
> set type=any
> www.jillgoulder.plus.com
Server: [192.168.1.254]
Address: 192.168.1.254
Non-authoritative answer:
www.jillgoulder.plus.com canonical name = www.jillgoulder.plus.greenbysites.com
www.jillgoulder.plus.greenbysites.com internet address = 212.159.8.91
> set type=txt
> www.jillgoulder.plus.com
Server: [192.168.1.254]
Address: 192.168.1.254
Non-authoritative answer:
www.jillgoulder.plus.com canonical name = www.jillgoulder.plus.greenbysites.com
greenbysites.com
primary name server = a.misconfigured.dns.server.invalid
responsible mail addr = hostmaster.greenbysites.com
serial = 0
refresh = 10800 (3 hours)
retry = 3600 (1 hour)
expire = 604800 (7 days)
default TTL = 3600 (1 hour)
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Website broken following migration to greenby
2 weeks ago
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Hello - as you can guess, all Greek to me but I v much hope that Tony of Plusnet understands it and finds it helpful - thanks!
Re: Website broken following migration to greenby
2 weeks ago
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Re: Website broken following migration to greenby
2 weeks ago
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Thanks, Tony!
Re: Website broken following migration to greenby
2 weeks ago
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@plusnettony @Townman @JillG
Would it be possible to move JillG's problem to a separate thread as it does not appear to be related to the migration to Greenby.
I still cannot see any changes to my website even though I've FTPed the pages to the correct place. It would be good to have an update on this.
My greenby ticket is no 1674 and the person investigating does not seem to be very knowledgeable .
Re: Website broken following migration to greenby
2 weeks ago
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Yes, happy to be moved if someone knows how? (plusnettony?) My email is being migrated to Greenby, but my webspace is separately lost in limbo
Re: Website broken following migration to greenby
2 weeks ago
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Re: Website broken following migration to greenby
2 weeks ago
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It now looks like the FTP problem has been fixed and my changes are showing on the website.
Re: Website broken following migration to greenby
yesterday
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Hello Tony - Have you found out where the mysterious .org.uk website on my account is coming from? This is alarming! Is there a way of removing it?
I recently tried to access www.jillgoulder.plus.com/green on a different device and a different location/router - still the same problem. I got an alert that the location was unsafe, and when I clicked to go ahead anyway, it went to the alien .org.uk page.
I then googled my site and got it to come up OK, and once I'd done that I could type the URL in directly with success during the same session, i.e. the system/cache had 'learnt' where to go.
But I still get the problem every time I start from scratch.
And now a major new problem: I'm wanting to put a 'This page has moved to' notice on this page, pointing to a non-Plusnet domain. But now a worse problem: I can't get FTP to work. Here's what I got on Filezilla:
Status: Resolving address of ftp.plus.net
Status: Connecting to 91.204.210.10:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER jillgoulder
Response: 331 Password required for jillgoulder
Command: PASS *******
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Resolving address of ftp.plus.net
Status: Connecting to 91.204.210.10:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER jillgoulder
Response: 331 Password required for jillgoulder
Command: PASS *******
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Please help! At worst, could I send you the files so that you can put it on?
Eagerly waiting to hear - thanks!
Jill
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