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Upgrading for existing users

FIXED
rahewitt
Grafter
Posts: 62
Thanks: 1
Registered: ‎28-07-2007

Upgrading for existing users

Hi,

Been a Plusnet customer for quite some time now.  I'm considering upgrading to Fibre.  I'm not sure why but all offers appear to be for 'brand new customers only'  What are my options as a pre-existing user?

2 REPLIES 2
LifeonMars
Pro
Posts: 382
Thanks: 129
Fixes: 11
Registered: ‎07-04-2016

Re: Upgrading for existing users

Fix

I would suggest speak to them, I have found that Plusnet will aways listen to you and make you an offer re renewing contracts

 

https://www.plus.net/help/my-account/thinking-of-leaving/

rahewitt
Grafter
Posts: 62
Thanks: 1
Registered: ‎28-07-2007

Re: Upgrading for existing users

Thanks LifeonMars.  Looks like I need a chat with the retentions team.