Update PTR record

[#1]

I need my PTR record updated - can I manage this myself or do I need to contact support?

[#2]

or do I need to contact support?

Yes you do.

[#3]

I wish someone would tell Support that. "That's not something we do"..."we don't offer static IP addresses"..."it's really not something we do anymore". And then after a 5 minute wait whilst they consulted with someone, "we're not able to do that anymore for static IP addresses."  

Back in the day I could log a ticket and this would be done in an hour. It's harder and harder to get any type of useful support, and with my bandwidth half of what it was 3 years ago I think this is probably the last contract I sign with Plusnet.

Anyway - and sorry to ask - is there anything you can do to help me get this simple DNS record change done?

[#4]

Support should be able to do it!

I'll tag one of the Help team they ought to be able to sort it

@Rach_H  can you assist please ?

[#5]

Of course they can - I don't blame the advisor, she clearly had no idea what I was talking about and no one to give her any advice - but I just got an email saying "we cannot make any changes to the static IP address, just adding or removing".  Sigh...

(Thank you!!) 😊