Unable to access Plusnet website

[#1]

When I try to access the Plusnet website (ie www.plus.net), I get a blank page with the following message:

This site can’t provide a secure connection

www.plus.net uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

How to I get into this website - I am unable to access my account because of this problem

[#2]

Which operating system and browser are you using? - I have seen a number of Chrome users having this problem, because the browser is corrupt.

[#3]

I'm using Windows 10 and Google Chrome. But I only have this problem with the Plusnet website - I've not had any trouble with any other websites.

[#4]

Try uninstalling and re-installing the browser - or try another browser. As I said, you aren't the only one.

[#5]

Sorry to ask but I'm not a very techie person. How do I uninstall and reinstall Chrome?

[#6]

You uninstall from the 'add/remove programs' section. I would suggest you download and save a new copy before doing that though.

[#7]

Thanks. I'll try that

[#8]

@kaj   does it work if you click this link?

https://www.plus.net/ 

[#9]

No, that doesn't work.

Following jab1's advice, I've tried accessing the Plusnet website in another browser (Microsoft Edge) and I've managed that with no problems. So I guess the problem is with Chrome, not the with the website

[#10]

Moderators Note

This topic has been moved from Broadband to Everything Else

[#11]

Started happening to me too - nothing fixes it from deleting cookies/data, or reset settings or even a re-install.

Its Chrome on a particular PC (W11) - Edge is OK as is Chrome mobile or Chrome on a different PC. Its certainly not fixed despite the green fixed tick. 

With no real fix, trying unsuccessfully by removing cookies becomes very time consuming on first visits to websites - I should have known better than to try to fix it in Chrome as its more likely a server or Windows issue.

[#12]

@jwsg Is your error exactly the same as the OP's - which is fixed?

I've never used Chrome, but I've seen reports of this error (and a similar one) on this browser previously. I doubt it is a server problem, especially given as you don't have the issue on other kit.

I can't do any fault-finding for you though - I don't use Windows.

[#13]

Using another browser as a work-around isnt really a fix - some issue is clearly still extant. A search on that error code points to a certificate mismatch between PC and server detected by, more than a fault in, Chrome, so is unlikely to be corrupt. Or it might be the PC end for instance after a Windows update but as the O/P mentions W10 and mine is W11 this seems less likely.

[#14]

IF the issue is only extant on one of your machines, then I would suspect an issue with that machine. As few people have mentioned this, my considered opinion, based on many years of experience, would be that the problem is, as I said above with the configuration of that specific computer, which  only you can investigate.

FYI - the issue is 'FIXED' for the OP, and piggy-backing on a topic so marked is not best practice.

[#15]

Sorry if it wasnt best practice posting here - I found this thread before two others reporting this same issue and its not fixed. 

https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/plus-net-won-t-open-in-Chrome/td-p/189... 

https://community.plus.net/t5/Broadband/quot-This-site-can-t-provide-a-secure-connection-quot-error/... -

Chrome is the common factor just as in other cases of this error code found via Google, but multiple users here and failed attempts to fix by reset/re-install doesnt suggest corrupt installations - hopefully tech staff will spot these threads.

It is possible to inspect the connection with More Tools -> Developer Tools (with Edge for the main PN site that cant be accessed in Chrome) and although the cert, TLS version, and ciphers list differ between the main PN site and the forum which works OK there doesnt seem to be something obvious to help explain it.