Service showing as outside UK

[jab1]

Okay, but it's not just streaming sites that are affected. 

No, it isn't - it is any  that don't keep their IP location databases up to date.

[d3fin3d]

Same US IP issue here, and the switchover occurred sometime this weekend.

• 150.143.x.x
• ISP: BT Americas Inc.
• Services: Datacenter
• City: London
• Region: England
• Country: United Kingdom of Great Britain and Northern Ireland

Netflix now thinks I'm a US user and all my usual UK/EU access shows have disappeared.

Using an EU VPN for now, but hopefully we're seen as UK citizens again!

Rebooting the router changes my IP but I remain in the 150.143.x.x group.

[GreyHound1]

Anyone else think it's odd that this happened to so many people around the same time? Did PlusNet just reset a load of IPs at the same time or is something else going on?

Would switching from IPv4 to IPv6 solve the problem? Does PlusNet use IPv6?

[jab1]

@GreyHound1 Looks like this may be a recent move of this IP block from the US to the UK, and therefore it is at the 'front of the queue' for allocation - a guess, I honestly don't know how PN do IP allocation.

Currently, IPv6 addresses are not  available on Plusnet.

[GreyHound1]

I know it's not PlusNet's fault directly, but I'm concerned if they can't fix this in a timely manner I might have to break contract and leave for another ISP. It'd be a shame but we've had a good run, nearly 20 years IIRC.

[jab1]

As has been said before, this is not Plusnet's problem to fix - it is third parties using incorrect IP location data,  - although I understand that they are trying to resolve it.

[Shaunwood]

It’s affecting my Amazon Echo show now. Just got an American voice and it won’t do anything.

Can’t be a coincidence

[jab1]

@Shaunwood Coincidence? In what way?

[trentrosenbaum]

Seems like I am also being affected by this issue and had the router off for 20 minutes tonight.  I saw that you managed to get a good IP is in the eyes of the streaming services.  Have you had any switch back to the US based IP?

[sstwrt]

I turned it off for 20 mins on Tuesday evening, got a UK IP.

Still got a UK IP: 209.93.45.xxx and no issues of it reverting back yet. 

[Baldrick1]

@trentrosenbaum 

Providing that you don't switch the hub (and/or ONT if you are on Full Fibre) off or have a power cut, the IP address will not change. There is no scheduled IP address change.

I would advise anyone that uses these streaming services and are connected to leave their hub/ONT switched on until this issue is resolved.

[trentrosenbaum]

Thanks for the message and would this thread be the best place to watch for future updates on this issue? 

Just being honest I think when these things happen it just feels like being between a rock and a hard place.  It's understood that there is a lot behind the scenes, but being caught in it just feels like a bit when it has been working as expected for so long.

Don't get me wrong I appreciate your responses on the thread. 

[Baldrick1]

@trentrosenbaum 

In terms of updates I would assume that there’s only two options, either Plusnet are still working to identify and get the streaming organisations’ geolocation data supplier to correct their error, or it’s been fixed. If you have tried switching off for a period and it’s not worked then all that you can do is try again.  If you are on FTTC then leave many hours between each attempt and leave it off for at least 20 minutes or you might trigger DLM thinking that you have a line problem and slow your line speed.

[Shaunwood]

I tried turning off overnight and ended up with a new IP but still ended up with a US registered one.

Im gonna try again later.

[GreyHound1]

I'm assuming in terms of getting this sorted PlusNet are in contact with Netflix et al? This is what is recommended on Netflix's help page-

https://help.netflix.com/en/node/26100