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Safeguard not working at all!

Superuser
Superuser
Posts: 14,359
Thanks: 5,382
Fixes: 31
Registered: ‎22-08-2007

Re: Safeguard not working at all!

The pertinent requirement is that the PPP session is dropped and re-established.  That can happen without a forced router restart and unless the user is crawling though the router stats or logs 99.99% of users would be unaware that the PPP session had been dropped and re-established.

Community Gaffer
Community Gaffer
Posts: 3,126
Thanks: 5,221
Fixes: 106
Registered: ‎29-09-2011

Re: Safeguard not working at all!


@phgannon wrote:

all I did was to login to the portal and turn SG off and back on on again (resetting my router after each one) and now SG is working as expected.

This is all that's required to fix it for the majority now, simply toggle it from and turn it on and it should work. No router reset required Smiley 

Thanks for your patience guys, 

 Jono H
 Plusnet Community Manager
Superuser
Superuser
Posts: 14,359
Thanks: 5,382
Fixes: 31
Registered: ‎22-08-2007

Re: Safeguard not working at all!

@JonoH 

Would it be correct to suggest that presupposes that the feature is presently switched on, albeit not working?

If it is not presently switched on, will not switching it on also require a new PPP session to facilitate a change to the DNS server assignment?

Highlighted
Community Gaffer
Community Gaffer
Posts: 3,126
Thanks: 5,221
Fixes: 106
Registered: ‎29-09-2011

Re: Safeguard not working at all!


@Townman wrote:

@JonoH 

Would it be correct to suggest that presupposes that the feature is presently switched on, albeit not working?

For some yes

If it is not presently switched on, will not switching it on also require a new PPP session to facilitate a change to the DNS server assignment?


I'm told (and I am by no means the expert) that toggling it will do the necessary to make sure Safeguard performs how you would expect it to, for example, it will be off if it's left in the off position.

It does, however, need a change to make it unstuck, for example, if you wanted it on and it's currently on, you need to turn it off then on again.

 Jono H
 Plusnet Community Manager
ccoleman
Newbie
Posts: 1
Registered: 2 weeks ago

Re: Safeguard not working at all!

I have performed the "on/off/reset" shuffle several times to no avail, does not block categories or specific websites. I must admit cannot understand why a feature such as this appears to be so haphazard in execution

Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,125
Fixes: 665
Registered: ‎21-04-2017

Re: Safeguard not working at all!

Hi @ccoleman I'm sorry to see you're unable to block categories or websites via Safeguard.

Can you switch Safeguard off then back on letting us know if that fixes the problem you're experiencing?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team