PTR/rDNS request

[#1]

Hello all, new customer here, and ill admit that so far, PN have been a breath of fresh air compared with my previous provider.

Ive got myself a static IP set up, and will be using it for outbound email. To ensure its done right, I'll want to set up reverse DNS. I understand a former staffer used to deal with these requests on here, is there any non-phone channel I can use for contacting PN's network team to get this setup?

Thanks

[#2]

One of the Help Team will pick this up in due course and help.

[#3]

Hey there @opelfruitcase how are you doing? Glad to hear you are liking it Can you reply back to https://www.plus.net/wizard/?p=view_question&id=235736875 and I will sort it out for you?

[#4]

Have replied with the ticket you raised.

[#5]

Just to check did you reply to the actual email or the ticket?

[#6]

I replied to the email, but can see that's not gone onto the ticket so have now responded within the ticket.

[#7]

Thanks for that @opelfruitcase 

I've raised the task on Will's behalf as he's not in today and as soon as that's been done we'll let you know